Head of Insurance Operations

Description

Department : Operations

Location : Remote

Description

SafetyWing is seeking a Head of Insurance Operations to build and lead our global insurance operations. You’ll own everything from underwriting coordination to claims oversight - making sure our systems are smooth, scalable, and ready to grow with us. This role is about creating efficient processes, solving operational challenges, and ensuring that all our members have a joyful experience.

We are on a mission to remove the role of geographical borders as a barrier to equal opportunities and freedom for everyone. And we are doing that by creating simple health, insurance, and retirement products for remote workers worldwide as a replacement for national welfare systems.

Your responsibilities will include

• Overseeing the full insurance operations lifecycle - from underwriting coordination to claims resolution - ensuring speed, accuracy, and fairness at every step
• Building and leading a strong insurance operations team that delivers excellent service
• Monitoring claims handling to ensure members receive fair outcomes, clear communication, and a consistently positive experience
• Managing relationships with partners to ensure smooth collaboration
• Creating and maintaining clear step-by-step procedures, process maps, and documentation so the team can work consistently and scale easily
• Leading the creation and implementation of business continuity and resilience plans
• Ensuring all operations meet global compliance requirements and industry standards (in close partnership with the compliance team)
• Partnering with product, engineering, and finance teams to introduce tools that automate and improve workflows
• Using data to track performance, solve problems, and guide continuous improvements

We are looking for someone who

We like to work with people who :

What we offer

We look forward to hear from you!

Ansettelsesform

Senior Regional Director, Enterprise, Nordics

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