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User Researcher

SanomaWorkFromHome, Norge

18 days ago

Job description

About the job

We are currently looking for a user researcher to join our educational family! This position reports directly to the User Research Lead and is part of the digital products Product Management organization. Other team members work from Finland, Sweden, Netherlands, Norway, Germany, Poland, and Spain.The team is truly international and collaborates to create world-class digital learning solutions based on user discoveries. The User Researchers help all Sanoma Learning products deliver the greatest value to users. Based in Helsinki, you will work closely with colleagues across the Nordics, conducting research primarily in Finland and Sweden to support key cross-market initiatives.

Key Job Responsibilities

Conducting qualitative research using methods such as interviews, diary studies, online panels, field studies, contextual inquiries, and heuristic evaluations

Formulating hypotheses, defining research objectives, uncovering emerging themes, evaluating concepts in collaboration with users and designers, and delivering unbiased, actionable insights that inform product decisions

Facilitating collaboration with cross-functional product teams across multiple countries, to conceptualize new features and develop digital and blended (digital & print) content capabilities

Maintaining a clear overview of local user needs and market opportunities, using tools such as user journeys and experience mapping

Collaborating with the international user research team to align on common frameworks, processes and tooling

Supporting a user-centric culture by facilitating stakeholder engagement and effectively communicating research findings through presentations and evidence-based recommendations

Formal Requirements

At least 3 years of hands-on experience conducting qualitative user research

Experience leading early-stage concepting and exploration work for new product ideas

Proven ability to collaborate with multinational teams and manage a variety of stakeholders

Fluency (written and spoken) in English and Finnish is crucial (Finnish will be the primary research language when conducting interviews), and ideally you are also skilled in Swedish

Solid experience in mixed methods research (qualitative coupled with quantitative approaches)

Strong interest in the future of K–12 digital learning and a passion for improving education

Highly advantageous + Pedagogical knowledge and / or prior experience from EdTech industry + Academic degree in user-centric design (UX, HCI, psychology, or related field)

Keys to Success

Strong communication and facilitation skills, proactive mindset and collaborative approach

Agile and solution-oriented, with an internal drive to find the way forward in ambiguous situations

Comfortable working independently as well as within cross-functional teams

Experience or strong interest in innovation and AI is a significant advantage

Sanoma offers

As an employer, Sanoma offers a working environment where you are able and encouraged to show your best self. The working environment is result-oriented as well as flexible, with a focus on collaboration. We offer you a key position with interesting and challenging tasks and excellent opportunities for professional growth. You will be part of a highly professional and experienced international team in an open and informal setting, where initiative is anticipated and rewarded.

Position Specs

Location

– Helsinki

Work model

– Hybrid (3 days a week at the office)

Contract

– Permanent, full timeIf this sounds like the right opportunity for you, please submit your

CV, cover letter and portfolio in English,

as it is our corporate working language. We are not looking for polished portfolios, but rather raw, honest examples that demonstrate your expertise and way of thinking.

About Sanoma Learning

Sanoma Learning is a leading K12 European learning company, operating in 12 countries. Our learning products and services enable and support teachers and schools to develop the talents of every child to reach their potential. By offering printed and digital learning content, as well as digital learning and teaching platforms for primary, secondary and vocational education, we want to grow our positive impact on learning across Europe. With over 3000 employees, we help shape the future of education for 25+ million of students.

Sanoma Learning is an equal opportunity employer; we are committed to inclusion and diversity, ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics.

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User Researcher • WorkFromHome, Norge

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