Customer Success Manager - High Touch (EMEA)

Overview

n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation. We give technical teams the flexibility of code with the speed of no-code, backed by a passionate community of builders. With 500+ integrations and fair-code principles, we're revolutionizing how businesses connect their systems and processes.

We were founded end of 2019 and currently :

• We’re a diverse team of + 140 talented people
• Our annual recurring revenue is growing over 9x year-over-year
• With +130k GitHub stars, we are in the top 50 most popular projects of all time on GitHub
• We were the 25th fastest growing startup last year and 4th BtoB SaaS Rising 100 this year in Europe according to Sifted
• We were Sequoia's first seed investment in Germany, and most recently secured our $60M Series B (February '25, led by Highland)

Your main goal will be to establish strong, scalable customer relationships that drive adoption, retention, and expansion at n8n. To do so, here are your responsibilities :

Responsibilities

Own a book of business of n8n’s most strategic customers.

Build and optimize playbooks and workflows to engage customers and provide timely, insightful information — for example, a framework for calculating the business value of n8n.

Drive expansion and renewal opportunities by identifying upsells and cross-sells.

Partner with Support, Solutions Engineering, and Product to unblock customers quickly.

Requirements

Customer Success experience : You’ve managed book of business and know how to run QBRs, onboardings, and renewals.

Process design : You’ve been involved in setting up CS tooling, processes, or automations before.

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We can sponsor visas to Germany; for any other country, you need to have existing right to work.

Our company language is English.

You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (

Location disclaimer : If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.

Benefits

Europe : 30 days of vacation, plus public holidays wherever you are.

Europe : Benefits according to local country norms.

Europe : Pension contributions according to local country norms.

Europe : Benefits according to local country norms.

Locations : This job description includes multiple related roles. If you see multiple postings for the same role, please apply to the location you are most likely to work from in the future.

Additional Roles

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