Customer Success Manager (remote in Norway or Sweden)

Overview

As a Customer Success Manager (CSM) at GE Vernova, you will play a critical role in driving the success of our utility and energy clients by serving as the primary advocate and a central point of contact between the customer and GE Vernova’s Grid Software organization. You will be responsible for developing a deep understanding of our products and the customer’s business and technical environment, enabling you to guide clients in achieving maximum value from our solutions. You will bring strong customer empathy, a passion for client success, and a focus on ensuring successful customer outcomes—delivering measurable value that aligns with our customers’ operational goals and strategic priorities.

Roles and Responsibilities

• Customer Advocacy & Relationship Management

Serve as the primary technical relationship owner post-deployment, ensuring ongoing alignment with the customer’s business objectives.

Develop and maintain deep product knowledge across GE Vernova’s Grid Software portfolio.

Monitor customer health, proactively identifying risks to retention and opportunities for expansion.

Help lead Root Cause Analysis (RCA) efforts following critical issues or escalations, ensuring learnings are captured and applied to standard work to drive continuous improvement.

Act as the internal voice of the customer, channeling feedback to Product, Engineering, Support, and other internal stakeholders.

Required Qualifications

Desired Characteristics

Additional Information

Disclaimer

Candidates are informed that GE Vernova Norway will process only electronically submitted applications and require all relevant attachments to be included. GE Vernova Norway operates in sectors of critical infrastructure and strictly adheres to statutory security requirements and guidelines issued by Datatilsynet, the Norwegian Data Protection Authority, in our hiring processes. We conduct thorough background checks and suitability assessments in accordance with applicable regulations, including personal data protection legislations as the new Norwegian Personal Data Act (LOV- - 38) ("PDA"). For roles requiring security clearance and access to sensitive government documents according to the Energy Act, candidates must be prepared to provide the necessary information as part of the Security Clearance process, as required under and in compliance with PDA and the Energy Act. All personal data will be handled with the utmost confidentiality and in accordance with our data protection policies, solely for recruitment and security purposes.

Relocation Assistance Provided : No

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