Senior Account Manager - Norway Commercial • Oslo, Norway •

Overview

Senior Account Manager

Oslo, Norway | 1st January 2026

Puzzel : The Low-Down

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years.

What you’ll do

We are looking for a hungry and experienced Commercial Account Manager to join our Norwegian team. We are looking for a hunter mentality who can identify and seize opportunities to upsell and cross-sell to our customers, whilst balancing that with an understanding of their situation and needs and knowing when to hold back and nurture the relationship (vs pushing them away).

Key Account Management

• Build and maintain strong relationships with executive decision-makers in your designated list of accounts.
• Manage a portfolio of key Puzzel accounts.
• Understand customers’ strategic challenges and goals and work to ensure Puzzel helps them deliver.
• Conduct regular (mostly quarterly and bi-annual) business reviews to discuss performance, goals, and strategic opportunities.

Collaborate with Customer Success

Renewal Management

Account Growth and Upselling

Sales Pipeline Management

The must haves

The nice to haves

The location

This role is located in our Oslo HQ, with expectation of 2-3 days / week in the office.

What’s In it for You?

Why we’re proud

Key Data Points

Equality and Diversity

We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.

Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved – for example, we currently have a ratio of female 26 : 74 male employees, which whilst not uncommon for the tech industry (average in SaaS is 26% female), it’s far from ideal. So, what are we doing to improve this?

We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.

One Last Thing

Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.

Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.

By applying you accept the terms of our Privacy Notice which can be found on our website. Puzzel are not considering candidates that do not have a work permit in the country we are hiring in.

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