Aftersales Service Manager Norway

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.

The Team

We are part of the BYD Nordic team, a passionate team of young and seasoned professionals, driven by innovation and a comprehensive understanding of the automotive landscape in the Nordics. We embrace the diverse challenges of being a new entrant brand and are committed to our long-term success by delivering top-tier BEV / PHEV products, customer experience, and services to our local customers.

Our forward-thinking approach and unwavering dedication to collaboration with our valued partners form the foundation of our long-term success. We are agile, quick to respond to industry trends, and always strive to set new benchmarks in quality and innovation. United by a shared vision of excellence, the BYD Norway NSC team is focused on creating a sustainable and customer-centric future in the automotive world. This position will report directly to the Regional Head of Aftersales Nordics, Baltics and Benelux.

About the role

Main responsibilities :

• Drive and develop partners’ service preparation, execution and service performance assessment, establish annual service target and ensure the goal achievement, steering the partner’s continuous service level improvement.
• Lead & supervise the execution of our commercial policies to create excellent customer experience on all channels.
• Coordinate with legal and commercial teams to sign After-sales agreement if new distributors are appointed.
• Regional regular visit, organize meetings, workshops and other activities with regional partners, review the business plan. Be responsible for the after-sales projects development, execution and assessment.
• Secure the quality of our service network by timely training, tooling and other supportive materials.
• Regional customer satisfaction management (NPS), assisting partners to close customer complaints in time, Goodwill authorization and management.
• Investigate and collect market information and cooperate with HQ Europe for business plan and strategy.
• Coordinate with Customer Service team to achieve customer satisfaction goals.
• Coordinate the spare parts deliveries in close cooperation with the supply chain team and steering parts service level improvement.
• Coordinate the after-market activities and service campaign implementation.
• Introduce BYD Aftersales Service IT system / platform such as DMS, LMS, TIS, to regional dealership and its authorized service network, ensure the systems / platforms to be successfully deployed in each BYD service shop.

Main requirements :

Our offer :

About BYD Group

Established in November 1994, BYD Group is a leading multi-sector high-tech company focused on innovation and development in automobiles, rail transit, renewable energy, and electronics.

Committed to fulfilling a better life through technological innovations, BYD Group leverages a robust network of over 40 subsidiaries, with over 900,000 employees of 110,000 engineers worldwide in over 400 cities of 79 countries, actively driving the implementation of comprehensive zero-emission and emission reduction solutions. In 2024, BYD Auto delivered 4.27 million NEV (BEV+PHEV) globally, maintaining its position as the world leader in NEV sales.

BYD Group upholds the values of innovation, pragmatism, passion, and competition, dedicating itself to technological empowerment throughout the entire process of renewable energy acquisition, storage, and application, contributing to the goal of sustainable future development for all humanity.