Overview
Join to apply for the Senior Account Manager - Norway role at Puzzel .
Senior Account Manager role in Oslo, Norway.
What you'll do
We are looking for a hungry and experienced Commercial Account Manager with a hunter mentality who can identify and seize opportunities to upsell and cross-sell to customers, while understanding their situation and needs and knowing when to nurture the relationship.
- Build and maintain strong relationships with executive decision-makers in your designated list of accounts.
- Manage a portfolio of key Puzzel accounts.
- Understand customers’ strategic challenges and goals and work to ensure Puzzel helps them deliver.
- Conduct regular (mostly quarterly and bi-annual) business reviews to discuss performance, goals, and strategic opportunities.
Collaboration
Collaborate with the Customer Success department to understand ongoing satisfaction levels and issues that may impact renewal or adoption of new solutions.Renewal Management
Track contract renewal dates and initiate renewal discussions well in advance.Collaborate with internal teams to ensure a smooth and successful contract renewal process.Move clients onto the latest MSA and, where logical, to new packages.Encourage longer contract terms with annual upfront billing where appropriate.Include relevant price adjustments and RPI at renewal to account for inflation.Account Growth and Upselling
Identify opportunities for cross-selling additional features or services to meet client needs.Work with the client to expand usage of existing services.Manage churn and downsell through engagement with the broader Puzzel team to maintain satisfaction and strong NPS results.Sales Pipeline Management
Maintain a robust pipeline of growth opportunities within existing accounts.Apply upselling and cross-selling strategies across the product portfolio.Must haves
Native level fluency in Norwegian.Proven experience in New Business Sales or Commercial Account Management in the SaaS industry.Experience with complex SaaS offerings.Excellent communication and presentation skills.Ability to analyse data and present insights to clients.Experience delivering excellent client service with revenue orientation.Familiarity with CRM software and contact centre technologies.Nice to have
Experience in Contact Centre or CX solutions (CCaaS).Experience managing a multilingual, multi-geography team.Experience with / understanding of Nordic business and culture.Location
This role is located in our Oslo HQ, with an expectation of 2-3 days / week in the office.
What’s In it for You?
Competitive salary with 50% fixed + 50% commission (uncapped).Flexible, hybrid working; split time between office and home.Be part of a fun, driven and supportive team.Gift on your birthday.Annual Summer and Christmas parties.Excellent development opportunities and a great company culture.Why we’re proud
2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’.Recognised by Frost & Sullivan in 2023 as the most innovative European-founded CCaaS provider and top 3 globally.Best Practices Company of the Year 2023.Consistently high Glassdoor rating.2023 customer NPS score of 37.We value work-life balance and flexible hours.Salary benchmarking with Mercer to ensure pay equality and market competitiveness.Key Data Points
€57m revenue in FY 2024 (up from €50m in 2023).Currently ~300 employees.Used by more than 1100 businesses across 40 countries.Servicing ~60,000 customer service agents daily with ~800 million interactions yearly.Equality and Diversity
We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.
We are committed to improving diversity across the organization and collaborate with external partners to attract diverse talent.
Eligibility
Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.
By applying you accept the terms of our Privacy Notice which can be found on our website. Puzzel is not considering candidates that do not have a work permit in the country we are hiring in.
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