Senior Support Engineer | Europe Remote

Overview

n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation. We give technical teams the flexibility of code with the speed of no-code, backed by a passionate community of builders. With 500+ integrations and fair-code principles, we\'re revolutionizing how businesses connect their systems and processes. We were founded end of 2019. We are growing and seeking to hire a Senior Support Engineering in Europe to ensure all users (from enterprise customers to community members) have a best-in-class support experience. You will have the chance to help set the standard for delighting customers and develop deep knowledge of low-code and AI alongside building a best-in-class support team.

Responsibilities

• Provide technical support to users via tickets, chat, and community forums.
• Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
• Collaborate with the engineering team to escalate and resolve complex technical challenges.
• Create and maintain documentation, FAQs, and knowledge base articles.
• Identify common issues and work on solutions to improve product reliability and user experience.
• Contribute to the community by answering questions and sharing best practices.

Requirements

Equal Opportunity

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

Location and visa

We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English.

Benefits

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