Support Engineer (EMEA)

Overview

n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation. We give technical teams the flexibility of code with the speed of no-code, backed by a passionate community of builders. With 500+ integrations and fair-code principles, we're revolutionizing how businesses connect their systems and processes.

We were founded end of 2019 and currently :

• We’re a diverse team of + 140 talented people
• Our annual recurring revenue is growing over 9x year-over-year
• With +130k GitHub stars, we are in the top 50 most popular projects of all time on GitHub
• We were the 25th fastest growing startup last year and 4th BtoB SaaS Rising 100 this year in Europe according to Sifted
• We were Sequoia's first seed investment in Germany, and most recently secured our $60M Series B (February '25, led by Highland)

We’re building a Tier 2 Support team to provide deep technical expertise on escalations and deliver specialized troubleshooting for Enterprise Standard customers. In this role, you’ll be the bridge between Product Support and Engineering — ensuring complex issues are resolved quickly and reliably. By investigating technical challenges, creating playbooks, and improving documentation and tooling, you’ll close the gap between scale and high-touch support while raising the bar for customer experience.

Responsibilities

Requirements

Why join us?

At n8n, your leadership will directly shape how we scale technical support, improve customer experience, and empower our teams to resolve complex issues independently. You’ll build and grow a high-impact Tier 2 function with visibility across Support, Product, and Engineering — and set the foundations for how we support thousands of users worldwide.

You’ll join a fast-growing, remote-first startup backed by world-class investors, where autonomy, experimentation, and collaboration are part of everyday work. With clear career progression into Senior Support Manager or other leadership paths, this role offers both immediate impact and long-term growth.

Sound like a challenge you’re excited to take on? Apply now — and help us build the future of automation.

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We can sponsor visas to Germany; for any other country, you need to have existing right to work.

Our company language is English. You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (

Location disclaimer : If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.

Benefits

Europe : 30 days of vacation, plus public holidays wherever you are.

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