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Senior Service Delivery Manager, Retail & Wholesale
EG A / SOslo, Oslo fylke, Norge15 dager siden
JobbeskrivelseSolid experience in Service Delivery Management, including a strong understanding of ITIL processes and best practices. Proven expertise in managing IT contracts, ideally within ERP or SaaS-based solutions. Fluency in English, with Norwegian or another Nordic language considered a clear advantage. Excellent communication and collaboration skills, enabling you to build trust and alignment across teams and with customers. A data-driven and execution-oriented mindset, with a clear ability to prioritise, act, and deliver in a target-driven environment. The ability to create structure, manage risks, and deliver measurable value in complex enterprise environments. The ability to handle complexity and collaborate effectively with a wide range of stakeholders – including enterprise customers, delivery teams, and internal functions. A natural leadership style that fosters clarity, accountability, and energy, and inspires others to follow your lead. A key role with real impact on how we serve some of the largest retailers and wholesalers in the Nordics. A dynamic, fast-moving environment where structure, performance, and continuous improvement are valued and rewarded. Flexibility to support a healthy work-life balance, including adaptable working conditions. A clear development path with opportunities for certifications, specialisation, and personal growth. A strong professional community across the Nordics, where knowledge-sharing and collaboration are part of everyday work. A commitment to sustainability – both in the solutions we deliver to customers and in how we operate as a company.
Overview
Senior Service Delivery Manager, Retail & Wholesale. Based in Oslo, Norway. Lead, deliver, and make an impact in EG A / S’ Retail & Wholesale division, which serves some of the Nordic region’s largest retail and wholesale chains with more than 10,000 stores in +20 countries globally.
Responsibilities
- Ensuring and optimizing deliveries with a focus on quality, contract compliance, and customer satisfaction.
- Identifying new opportunities with existing customers and strengthening EG's footprint.
- Developing innovative delivery models that create value for the customer.
- Reducing risks while increasing revenue and margins.
- Leading, motivating, and developing teams across countries and cultures.
Who are you?
You are an experienced professional who thrives on ownership of high-stakes deliveries and driving results in close collaboration with both customers and colleagues. You combine strategic insight with a hands-on approach and excel in direct customer dialogue—especially with enterprise customers.
What you bring
What can you expect from us?
Application
If you are interested in hearing more before you apply, please contact Vice President, Tina Vestergaard Kristensen, by email : or phone : . We will continuously evaluate the applications until the right candidate is found, so do not hesitate to send your CV today. All applications are treated confidentially.
At EG, we develop software for our customers so they can focus on their profession. Our industry-specific software is built by peers from the industry, and backed by the scale of EG for stability, innovation, and security. We are committed to advancing industries by tackling big challenges such as resource use, efficiency, and sustainability.
Join us in creating software that works for people, not software that makes people work.
Visit our career page to meet some of your future colleagues, explore our culture, and watch our video "We Make a Difference".
Learn more about EG here.
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Service Delivery Manager • Oslo, Oslo fylke, Norge
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