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Finnish Speaking Technical Support for Customers - Athens, Greece

Patrique Mercier Recruitment JPNO

2 dager siden

Jobbtype

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Jobbeskrivelse

Join Patrique Mercier Recruitment JP as a Finnish Speaking Technical Support Specialist and take your career to vibrant Athens, Greece! This opportunity invites you to work with a major technology company, providing excellent support to Finnish-speaking customers. In this role, you will handle technical inquiries, troubleshoot issues, and deliver exceptional customer service in a dynamic and supportive environment. Experience the rich history and culture of Athens while making a positive impact in the world of technology.

Responsibilities

Offer outstanding technical support to Finnish-speaking customers via phone, email, and chat.
Diagnose and resolve technical issues related to the company’s products and services promptly.
Collaborate with engineering teams to escalate and address complex technical challenges.
Document customer interactions and technical solutions accurately in the CRM system.
Engage in ongoing training to enhance product knowledge and improve customer support skills.
Provide feedback to improve processes and contribute to higher customer satisfaction.
Assist in the onboarding and training of new team members as needed.

Requirements

Fluency in Finnish and English, both written and spoken.

Strong technical aptitude and excellent problem-solving skills.

Outstanding communication and customer service abilities.

Prior experience in technical support, customer service, or IT is an advantage but not required.

Ability to learn new technologies and processes quickly.

A team-oriented mindset with a passion for helping others.

Willingness to relocate to Athens and adapt to a new cultural environment.

Benefits

Private Health Insurance

Training & Development

Performance Bonus

Fully Paid Training

Great Salary

Fully Paid Relocation Package ( flight, transfer and hotel )

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