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Customer Support, Aker BP

Customer Support, Aker BP

Heli-OneNorge
30+ days ago
Job description

Join to apply for the Customer Support, Aker BP role at Heli-One .

CHC provides unmatched helicopter services that enable our customers to reach remote and challenging destinations safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world – safely and reliably.

At CHC, we pride ourselves on our values :

  • Accountability : Take pride and ownership of our actions and results.
  • Collaboration : Work together with transparency and trust to drive continuous improvement.
  • Care : Create a safe and sustainable environment for all.
  • Integrity : Do what's right and foster a culture of respect.
  • Excellence : Prioritize quality services and set industry standards.

CHC Helikopter Service is seeking a dynamic individual for the role of Customer Support for Aker BP. This position is crucial within the CHC Operations Control Centre (OCC) and reports directly to the Contract Operations Manager (COM).

CHC has a long-term partnership with Aker BP for helicopter services across several bases. The role involves developing this partnership operationally and working with stakeholders within CHC and Aker BP.

The OCC is responsible for coordinating the daily operations of our onshore and offshore bases, including :

  • Coordinate and prioritize customer interactions
  • Plan, execute, supervise, and control the daily flight program
  • Coordinate across departments as relevant
  • Billing and crew cost control
  • Track delays, penalties, and buyback
  • Responsibilities include :

  • Facilitating communication between OCC and Aker BP Logistics Centre
  • Championing initiatives and developments in the partnership
  • Contributing to daily flight planning
  • Participating in long-term resource planning based on Aker BP's volume forecasts
  • Understanding Aker BP contracts and requirements
  • Participating in operations review meetings
  • Supporting OCC desk controllers as needed
  • Supporting continuous improvement initiatives
  • Qualifications, skills, and attributes :

  • Higher relevant education
  • 5+ years experience in logistics operations or similar
  • Strong communication skills in Norwegian and English
  • Ability to handle multiple tasks in a hectic environment
  • Proficient in MS Office
  • Operational focus and cost control skills
  • We reserve the right to contact only shortlisted candidates.

    Seniority level

  • Mid-Senior level
  • Employment type

  • Full-time
  • Job function

  • Other
  • Industries

  • Airlines and Aviation
  • #J-18808-Ljbffr

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    Customer Support • Norge

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