Head of Customer Success

Youth on Demand is Norway’s most ambitious youth employment platform. We connect young people aged 13–25 with families, the elderly, and businesses that need help—solving two urgent problems at once : youth unemployment and everyday challenges for busy adults. With early traction, an active user base, and a mission-driven team, we’re building something that truly matters.

We’re now looking for a  Head of Customer Success  to help us take user experience and satisfaction to the next level. This is a unique opportunity to join early and build something from the ground up—both in terms of systems and culture.

Why This Role Is Different

You’ll Shape How We Work :  You’ll have a direct hand in designing how we support, retain, and delight our users—from workflows to tools to team structure.

You’ll Be Close to the Product :  We believe customer success is product. You’ll work closely with developers and designers to make sure what users need is reflected in how the app actually works.

You’ll Start Small, Think Big :  You’ll be hands-on from day one—talking to users, solving issues, and setting up systems. Over time, you’ll help build a scalable success function and eventually lead your own team.

You’ll Learn and Grow :  Whether you're early in your career or more experienced, you'll be trusted with real responsibility, fast feedback loops, and the chance to grow with the company.

Your Day-to-Day

Talk to users, gather insights, and help them get the most out of the platform

Identify trends and feed insights into product discussions and decisions

Work with our product and tech team to ensure user needs are reflected in the roadmap

Define and improve onboarding, activation, and retention flows

Set up and optimize tools and processes (e.g., CRM, support systems, feedback loops)

Track key metrics related to satisfaction, retention, and support volume

Build a strong foundation for how we handle customer success as we scale

You Might Be a Great Fit If…

You have experience working directly with users—through customer success, support, product, or similar roles

You enjoy talking to people, understanding their needs, and helping solve their problems

You’re hands-on, self-driven, and eager to improve things proactively

You thrive in fast-paced, Agile environments where you can take ownership and move quickly

You’re excited about shaping a new function and growing with it as the company expands

Bonus If You Have :

Experience from startups, marketplaces, or product-led growth environments

Familiarity with tools like Intercom, HubSpot, Notion, or similar

A passion for youth empowerment, social impact, or digital platforms

Some experience with analytics or experimentation frameworks

What We Offer

A mission-driven product used by real people every day

A small, ambitious team where your voice matters

A unique opportunity to shape how we do customer success from the ground up

Flexibility, trust, and the chance to build something meaningful

Office in Oslo with energy and autonomy

Salary and (potentially) equity

This role requires a fluent Norwegian speaker. We are looking for someone to start in October but we will be interviewing ASAP.