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Head of Insurance Operations

Head of Insurance Operations

SafetyWingWorkFromHome, Norge
29 dager siden
Jobbeskrivelse

Description

Department : Operations

Location : Remote

Description

SafetyWing is seeking a Head of Insurance Operations to build and lead our global insurance operations. You’ll own everything from underwriting coordination to claims oversight - making sure our systems are smooth, scalable, and ready to grow with us. This role is about creating efficient processes, solving operational challenges, and ensuring that all our members have a joyful experience.

We are on a mission to remove the role of geographical borders as a barrier to equal opportunities and freedom for everyone. And we are doing that by creating simple health, insurance, and retirement products for remote workers worldwide as a replacement for national welfare systems.

Your responsibilities will include

  • Overseeing the full insurance operations lifecycle - from underwriting coordination to claims resolution - ensuring speed, accuracy, and fairness at every step
  • Building and leading a strong insurance operations team that delivers excellent service
  • Monitoring claims handling to ensure members receive fair outcomes, clear communication, and a consistently positive experience
  • Managing relationships with partners to ensure smooth collaboration
  • Creating and maintaining clear step-by-step procedures, process maps, and documentation so the team can work consistently and scale easily
  • Leading the creation and implementation of business continuity and resilience plans
  • Ensuring all operations meet global compliance requirements and industry standards (in close partnership with the compliance team)
  • Partnering with product, engineering, and finance teams to introduce tools that automate and improve workflows
  • Using data to track performance, solve problems, and guide continuous improvements

We are looking for someone who

  • Has 5+ years of experience in insurance operations or healthcare, with a proven track record of building scalable systems
  • Understands insurance products, compliance requirements, and operational best practices
  • Loves solving problems with creative, scalable solutions
  • Is analytical and metrics-oriented, able to analyze data, identify issues, and develop effective solutions
  • Understands the broader business context and can make informed, strategic decisions
  • Has strong leadership skills and experience growing high-performing teams

    • We like to work with people who :

  • Want to help build a global social safety net on the Internet
  • Think for themselves instead of copying others
  • Are willing to try new things, even with the risk of failure
  • Are intellectually curious and open to new ideas
  • Are creative and bold in the face of any problems
  • Have strong integrity and do the right thing

    • What we offer

  • Fully remote work environment - work from anywhere globally
  • Competitive salary and equity compensation
  • Premium health insurance that travels with you
  • Personal development budget
  • Laptop and office stipends
  • A minimum of four weeks of vacation per year
  • Travel insurance any time you travel
  • Multiple team gatherings per year in amazing locations - our previous meetups were in Mexico, Bali, Siglufjörður and Hoi An

    • We look forward to hear from you!

    Ansettelsesform

    Senior Regional Director, Enterprise, Nordics

    #J-18808-Ljbffr

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    Head Of • WorkFromHome, Norge