Senior Platform Engineer
Oslo or Arendal, Norway
About the Role
We’re looking for a Senior Platform Engineer to join Puzzel’s Platform Team. You’ll be part of a small, highly skilled group responsible for the backbone of our SaaS platform – from Kubernetes clusters to CI / CD pipelines and observability. This role is hands-on and key to shaping how we build, deploy, and scale our services securely and reliably.
What you’ll do
- Design, build, and maintain Kubernetes-based infrastructure across multiple environments
- Develop and maintain Infrastructure as Code for repeatable, automated deployments
- Manage and optimize NGINX-based ingress and traffic handling
- Implement and improve CI / CD pipelines to enable fast, safe delivery
- Operate and evolve storage solutions
- Manage secrets and credentials securely
- Implement and advocate security best practices across the platform
- Enhance monitoring and observability to ensure reliability and performance
- Collaborate with developers, security, and DevOps to improve automation and resilience
- Participate in on-call rotation for critical platform components
The must haves
Proven experience as a Platform Engineer, Site Reliability Engineer, or DevOps Engineer in a SaaS or cloud environmentDeep knowledge of Kubernetes (design, operations, troubleshooting)Hands-on experience with Infrastructure as Code (Terraform, Helm, etc.)Solid scripting / coding skills (Bash, Python, Go, or similar)Strong problem-solving skills and ability to work in a collaborative, cross-functional environmentExcellent communication skills in EnglishThe nice to haves
Norwegian language (or another Scandinavian language)Familiarity with security frameworks, hardening, and compliance best practicesExperience with :load balancing technologies (NGINX or similar)observability tools (Prometheus, Grafana, Loki or similar)managing secrets securely (HashiCorp Vault or similar)cloud storage concepts (S3, MinIO)messaging (RabbitMQ or similar)building and maintaining CI / CD pipelines (e.g., GitHub Actions, GitLab CI, Azure DevOps, or similar)The location
This role will be based in our Oslo HQ, with a rough expectation of 2-3 days / week in the office.
What’s In it for You?
Competitive salary based on Mercer salary benchmarking dataFlexible, hybrid approach to working; split your time between the office and homeYou get to be part of a fun, driven and supportive teamGift on your birthdayAnnual Summer and Christmas partiesExcellent development opportunities and a great company cultureWhat to expect from the interview process
Screening call with Talent Acquisition1st interview with Platform Manager2nd interview with Senior Platform EngineerFinal interview with CTOPuzzel Values
Built on Trust – trust is an intrinsic Nordic value, upon which Puzzel has been built. We trust each other and our customers and partners trust us.Stronger Together – working together in a genuinely collaborative way, with a shared purpose, we have an empowered organisation that is better equipped to delight customers and partners.Stay Hungry – have a continuous hunger to raise our game, innovate and be the best we can be professionally.Why we’re proud
2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’Puzzel was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023Best Practices Company of the Year 2023Consistently high Glassdoor rating2023 customer NPS score of 37Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa, placing 16th overall for work : life balance in 2025We are working with Mercer on salary benchmarking, to ensure pay equality and market competitivenessKey Data Points
€57m revenue in FY 2024 (up from €50m in 2023)Currently ~300 employeesUsed by more than 1100 businesses across 40 countriesServicing ~60,000 customer service agents on a daily basis plus 800 million customer interactions yearlyDiversity and Inclusion
We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.
While we are proud to have a diverse workforce, we are aware there is room for improvement. We are taking steps such as shifting leadership demographics, increasing diverse hires, partnering with Flexa, and engaging with state employment initiatives to broaden candidate pools.
We are continuously striving to foster an inclusive and diverse environment, and we welcome conversations about how we can support you in the interview process or beyond.
One Last Thing
Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learned.
Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.
By applying you accept the terms of our Privacy Notice which can be found on our website. Puzzel are not considering candidates that do not have a work permit in the country we are hiring in.
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