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Norwegian Customer Support Analyst - Sofia

Cross Border TalentsOslo, Oslo fylke, Norge

30+ dager siden

Jobbeskrivelse

Overview

About the job Norwegian Customer Support Analyst - Sofia

Help people trust their money in a digital world.

This isn't a script-reading job.

You'll be the human connection between users and a world-class fintech platform where accuracy, clarity, and empathy are key to every interaction.

We're hiring a Norwegian-speaking Customer Support Analyst who's curious, detail-oriented, and ready to become an expert in digital finance support. If you've got the communication skills, we'll teach you the tools and together, we'll build a support experience that users trust.

Responsibilities

Support Norwegian- and English-speaking users with questions about payments, accounts, and financial tools
Investigate platform behavior, detect inconsistencies, and escalate where needed
Liaise with compliance, technical, and fraud teams to ensure fast, accurate resolution
Offer users not just answers, but confidence
Keep service quality high even when things get complex or time-sensitive

What We're Looking For

Fluency in Norwegian (C1 / C2) and English (B2 or higher)

Experience in customer support or a service-driven role fintech or tech is a bonus

Tech-friendly : navigating dashboards, CRMs, or internal platforms feels natural

Strong written and verbal communication skills, with a calm, clear approach

A mindset that values precision, patience, and user trust

What We Offer

Structured onboarding and fintech training, no finance background needed

A multicultural, supportive team focused on excellence, not call volume

Career development and the chance to grow with a rapidly evolving sector

The opportunity to make a real impact in how users experience and trust their financial tools

If you're ready to bring clarity and confidence to the world of digital finance and do it in a way that reflects the needs of real people this is your next step.

Apply now and shape how the future of fintech feels.

#J-18808-Ljbffr

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Norwegian Customer • Oslo, Oslo fylke, Norge

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