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Norwegian Customer Support Analyst - Sofia

Norwegian Customer Support Analyst - Sofia

Cross Border TalentsOslo, Oslo fylke, Norge
30+ days ago
Job description

Overview

About the job Norwegian Customer Support Analyst - Sofia

Help people trust their money in a digital world.

This isn't a script-reading job.

You'll be the human connection between users and a world-class fintech platform where accuracy, clarity, and empathy are key to every interaction.

We're hiring a Norwegian-speaking Customer Support Analyst who's curious, detail-oriented, and ready to become an expert in digital finance support. If you've got the communication skills, we'll teach you the tools and together, we'll build a support experience that users trust.

Responsibilities

  • Support Norwegian- and English-speaking users with questions about payments, accounts, and financial tools
  • Investigate platform behavior, detect inconsistencies, and escalate where needed
  • Liaise with compliance, technical, and fraud teams to ensure fast, accurate resolution
  • Offer users not just answers, but confidence
  • Keep service quality high even when things get complex or time-sensitive

What We're Looking For

  • Fluency in Norwegian (C1 / C2) and English (B2 or higher)
  • Experience in customer support or a service-driven role fintech or tech is a bonus
  • Tech-friendly : navigating dashboards, CRMs, or internal platforms feels natural
  • Strong written and verbal communication skills, with a calm, clear approach
  • A mindset that values precision, patience, and user trust

    • What We Offer

  • Structured onboarding and fintech training, no finance background needed
  • A multicultural, supportive team focused on excellence, not call volume
  • Career development and the chance to grow with a rapidly evolving sector
  • The opportunity to make a real impact in how users experience and trust their financial tools

    • If you're ready to bring clarity and confidence to the world of digital finance and do it in a way that reflects the needs of real people this is your next step.

    Apply now and shape how the future of fintech feels.

    #J-18808-Ljbffr

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