Continious Service Manager

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Are you ready to make an impact? Are you looking for an opportunity in one of the largest tech companies in the Nordics? We have a great opportunity available now in our team.

We are looking for a Continuous Service Manager who wants to be part of Tietoevry Industry. Tietoevry Industry is an innovative frontrunner specializing in segment-specific software and data platform services. Our software is designed in close collaboration with our customers and based on our extensive industry knowledge and in-depth expertise.

When joining Tietoevry Industry, Data Platforms unit as a Continuous Service Manager

We are looking for a Continuous Service Manager (CSM) to strengthen our Data Platforms Customer & Service Management team in Finland. You focus is managing our customers mainly in Norwegian market and assure good customer satisfaction.

CSM is responsible for continuous service delivery for our Data Platforms current customers, driving add-on sales as well managing contract renewals. You assure that the services delivered to the customer fulfil the service descriptions as well as the agreed SLA commitments. CSM has also responsibility to steer and coordinate service deliveries to the customer, supported by the delivery team. You will work in close co-operation with our customers, taking care of the service level follow-up, reporting and invoicing.

About Data Platforms

Data Platforms supports its customers in business process automation by exchanging and sharing business information with their business partners. We have five service areas : Industry Messaging, Billing & Invoice, Data Services, Debt Register and eye-share.

Data Platforms has a large existing customer base in the Nordics and is a growing business unit within Tietoevry Industry. With a unique combination of global capabilities and local presence, Data Platforms currently serves more than 4000 customers in 50+ countries around the world - creating a digital advantage for millions every day.

To rock this position

We expect you to have experience in ITIL, delivery as a service and to be familiar with service delivery processes and financial & invoicing processes and tools.

You have experience and passion in working at a customer facing role and keen on learning more

We have good communication and decision-making skills and proactivity in taking responsibility

You have fluent language and communication skills in English, Norwegian language is an needed in this role

You are the ideal candidate for this position if you are structured, customer focused and have good problem solving skills. You describe yourself as highly focused on quality, determined about achieving results on time and according to made promises as well as passionate about customer's success and personal growth.

What’s in it for you?

We offer you the chance to work with leading customers providing them world leading integration brokerage services as part of Data Platforms international team. Grab this opportunity to join a successful business in a key front-end role with many possibilities to succeed in business and grow on professional level.

We offer you professional growth, open culture, and an outstanding work-life balance! We offer you and opportunity to create the future of a growing and fast developing and important sector. We believe that our organizational culture is an important part of enabling you to be successful. We provide a flexible hybrid work model as part of our culture and way of working. Finally, we also believe in curiosity and learning as a lifestyle where you need to unlearn and relearn every day as new possibilities emerge.

Join us and make your mark!

We look forward to your application!

Please attach your CV or LinkedIn-profile and we’ll reach out to you. Interviews will be held on a continuous basis, so we encourage you to apply today.

If you have any questions regarding this role, please contact Petter Tronskar, Head of Customer Service Management Norway, via e-mail or by phone +47 95 07 151

About Tietoevry

Tietoevry creates purposeful technology that reinvents the world for good. We are a leading technology company with a strong Nordic heritage and global capabilities. Based on our core values of openness, trust and diversity, we work with our customers to develop digital futures where businesses, societies, and humanity thrive.

Our 24,000 experts globally specialize in cloud, data, and software, serving thousands of enterprises and public-sector customers in more than 90 countries. Tietoevry’s annual turnover is approximately EUR 3 billion and the company’s shares are listed on the NASDAQ exchange in Helsinki and Stockholm, as well as on Oslo Børs.