Talent.com
Dette jobbtilbudet er ikke tilgjengelig i ditt land.
CUSTOMER EXPERIENCE SPECIALIST

CUSTOMER EXPERIENCE SPECIALIST

Arendal Sound USA Ltd.Norge
30+ dager siden
Jobbeskrivelse

POSITION : CUSTOMER EXPERIENCE SPECIALIST

TIME ZONE : NORWAY

Employment Type : Full-time, 5-Day Work Week

Mission

As a Customer Experience Specialist at Arendal Sound, you’ll be the voice, heart, and hands of our brand. You’ll deliver not just a service, but real experiences that customers will remember. Based at our Arendal headquarters, you will help shape, strengthen, and celebrate our global community of audio enthusiasts.

ABOUT US

Arendal Sound is a Norwegian, premium speaker manufacturer dedicated to delivering world-class audio experiences directly to our customers. We thrive on innovation, craftsmanship, and our mission to enrich people’s lives through the power of quality sound. As a direct-to-consumer brand, our success is built on connecting deeply with our audience, cultivating a passionate community of audiophiles and home theater enthusiasts.

At our headquarters in Arendal, we live and breathe sound innovation — bringing customers closer to excellence through new product launches, exclusive gatherings, and unforgettable events.

  • Inclusive and Dynamic Culture : Collaborate with a remote team in Europe and the US that is committed to creativity and quality, while ensuring robust and fast-paced support and communication, and balancing work-life balance and customer coverage.
  • Headquarter Collaboration : Work side-by-side with our product, logistics, and leadership teams. Contribute directly to launches, gatherings, and customer experiences that shape the Arendal Sound legacy.
  • Personal and Career Growth : Be part of a company that values your growth. Our small, mighty team offers strong career progression for dedicated high achievers, where every team player is at an A-level.
  • Annual Social Gathering : Join our Norwegian gathering each summer with the international team, and take part in quarterly team activities designed to keep you connected, engaged, and inspired.
  • World-class products : You’ll contribute to creating and delivering world-class audio products that are adored globally, with ownership.

Key Responsibilities :

  • Deliver high-quality, customer-centric service across multiple channels.
  • Analyze and interpret customer feedback to improve customer experience.
  • Resolve customer issues promptly, ensuring high satisfaction and loyalty.
  • Maintain up-to-date knowledge of all Arendal Sound’s products and services.
  • Collaborate with other teams to ensure a consistent and cohesive customer experience.

    • WHAT YOU WILL DO :

  • Serve as a critical link between our global customer base and our Arendal headquarters.
  • Participate in future product launches, live events, and customer gatherings directly at our HQ.
  • Collaborate across teams—including product, logistics, and marketing—to improve the full customer experience.
  • Bring feedback from our customers into our continuous innovation process.
  • Grow with us by engaging in our personal development programs, with a clear path to career progression in a high-performing, respectful team.

    • PREFERRED QUALIFICATIONS :

  • Customer support experience in home audio.
  • Knowledge of home audio within our product portfolio.
  • Passion for premium audio and equipment — a deep appreciation for speakers and gear, not just music. You must love the craft, the engineering, and the experience of extraordinary sound.
  • You have a strong sense of empathy, resilience, and problem-solving skills.

    • Additional Information :

  • Being present at the HQ allows you to contribute directly to shaping new product launches, joining exclusive customer gatherings, and connecting deeply with our culture of craftsmanship, innovation, and excellence.
  • Some remote work can be coordinated.
  • We value high-achievers who are dedicated to creating outstanding customer experiences.
  • We have a no-jerk policy : we value respectful collaboration and work alongside dedicated, high-achieving team players.

    • Key Results :

  • Enhanced customer satisfaction through personalized, high-quality service.
  • Improved customer retention by effectively addressing customer needs and fostering loyalty.
  • Streamlined customer experience process by identifying and implementing improvements.

    • Key Skills :

  • Excellent communication and active listening skills.
  • Strong problem-solving abilities.
  • Empathy, patience, and resilience.
  • Ability to work effectively in a team.

    • Challenge : If you are a customer-centric professional who thrives in a dynamic environment and is driven to create exceptional customer experiences, we want to hear from you. Join us in creating a sound experience that resonates worldwide!

    If your heart races at the thought of delivering unforgettable customer experiences—and if you’re passionate about creating world-class sound journeys—you might be the perfect fit.

    Apply Now to start your journey with Arendal Sound.

    WARNING : HIGH-ACHIEVERS ONLY

    ARE YOU THE EXCEPTION?

    If this is you, then go here to submit an inquiry for this position (

    #J-18808-Ljbffr

    Opprett et jobbvarsel for dette søket

    Customer Specialist • Norge