Deputy Country Manager - Norway&Iceland

About the role

The Deputy Country Manager is responsible for achieving our commercial goals within their area of responsibility, in accordance with BYD brand positioning and company culture. We aim to create great customer experiences and provide a best-in-class level of customer service to turn customers into loyal customers and ambassadors.

The Deputy Country Manager will also be responsible for identifying new business opportunities within their countries and leading efforts to realize them.

Key Objectives & Responsibilities :

• Achieve the commercial goals for the countries of responsibility.
• Lead and supervise the execution of our commercial policies to create great customer experiences across all channels.
• Manage business growth from an omni-channel perspective with a B2B2C mindset. Negotiate and supervise dealership agreements and teamwork to achieve the goals.
• Always work with the final customer in mind, understanding their needs, and collaborating with our selected partners to exceed their expectations.
• Build a qualitative network of partners and dealers to meet commercial goals in the specific region.
• Represent BYD at the country level with industry and key media.
• Develop and maintain relationships with key industry partners.
• Lead the commercial process from lead to order and from order to delivery.
• Recruit, coach, and motivate the BYD country team.
• Develop talent and actively lead performance improvement plans.
• Provide relevant market insights and customer feedback internally.
• Complete any additional tasks or projects as assigned by superiors.

Key Results :

Commercial and funnel management metrics

Customer Happiness

Consistency

Management & Talent Development

Required skills, qualifications, and experience

We offer :

Our purpose is to build a zero-emission future that reconnects humanity with nature and promotes clean air. We seek talent that shares this mission and wants to make a positive impact by joining a diverse and dynamic team.

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