Lead Reliability Engineer

JOB DESCRIPTION

Our Purpose

Title and Summary

Lead Reliability EngineerThe Mastercard Payment Services Team is looking for a “BizOps Lead” who will be based in Oslo – Norway.

• Are you a born problem solver who loves to figure out how something works?
• Are you experienced in ITIL standards and “Service Event Management” practices?
• Do you have a low tolerance for manual work and look to automate everything you can?

Business Operations” is leading the DevOps and operational transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product & engineering organizations. In parallel with our constant dedication on operational excellence, we are also highly focused on identifying any potential technical / operational risks, reporting them for awareness and following them up for mitigation.

We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across multiple departments to prioritize needs and to build relationships is a must.

Mission

The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with other technical teams to design, build, implement, and support technology services. Business operations teams ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process.

We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every biz ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience and increase the overall value of supported applications.

Ultimately, the role of Biz Ops is to align product and customer focused priorities with operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to all our stakeholders on how we can improve the customer experience of our applications.

You can click the link below for more information about BizOps :

Responsibilities

Qualifications

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.