Internship in Operations - Swedish Speaker

Join Us in shaping the future of B2B e-commerce!

Are you ready to kick-start your career in customer support while being part of a fast-growing fintech revolution? Two is on a mission to integrate the best of B2C e-commerce into the B2B realm, enabling merchants to sell more efficiently and effectively. With a growth rate of 30% month-on-month, our goal is to become the world's leading B2B payment solution by 2027. Backed by top-tier VCs like Sequoia and Shine, as well as influential angel investors, we’re making a strong impact in the fintech industry.

At Two, we value diversity, innovation, and ownership. Led by second-time founders with successful exits, our dynamic team is dedicated to creating the best B2B payments experience.

About the Role

We’re looking for a Customer Support Intern to join our Operations team for a full time 6-month internship (with a possibility of extension / turning into permanent role). This is an exciting opportunity to gain hands-on experience in customer service, fintech operations, and problem-solving while working in a fast-paced startup environment.

As a Customer Support Intern, you will support our customers, assisting merchants and buyers in navigating our platform, resolving issues efficiently, and ensuring an exceptional customer experience.

What You’ll Be Doing

• Deliver outstanding customer support via email, chat, and phone.
• Assist customers in onboarding, helping them transition smoothly from sales to active usage.
• Resolve customer inquiries efficiently, identifying solutions and escalating issues when necessary.
• Become an expert in Two’s platform, tools, and workflows.
• Collaborate with internal teams (Operations, Risk, and Product) to ensure customer needs are met.
• Contribute to process improvements, helping optimise customer support and operational workflows.

Why Join Us?

Gain real-world experience in a high-growth fintech startup.

Develop valuable customer support, communication, and problem-solving skills.

Work with an international and collaborative team.

Learn about B2B payments, fintech operations, and customer success strategies.

Requirements

Benefits