Service and Support Advisor

Overview

Are you ready to shape the maritime future? An exciting opportunity has arisen within our Uncrewed Platform division, which is seeking to strengthen its team for AUV and USV support.

Kongsberg Discovery's Uncrewed Platforms division provides AUVs (Autonomous Underwater Vehicles) and USVs (Autonomous Surface Vessels) for both military and civilian applications. These vessels are equipped with cutting-edge technology that enables data acquisition in previously inaccessible areas of the seabed. The Hugin AUV operates at depths of up to 6000 meters and can be outfitted with a variety of custom sensors to gather specific information and data. Our HUGIN products are the world's leading autonomous underwater vehicles, delivering a comprehensive range of detailed information. Currently, we are a team of five professionals providing services to our customers worldwide.

In this position as Service and Support Advisor , you will be an integral part of the team, contributing to our customers\' operational success. Our goal is to minimize downtime, primarily through office support, telephone, and email communication. You will be a key liaison between KONGSBERG Discovery and our valued customers, ensuring seamless communication and support.

Responsibilities

• Technical Expertise : Provide comprehensive technical support for KONGSBERG Discovery's full range of Hugin AUV and USV systems, leveraging your knowledge of hydroacoustic sensors and electronics.
• Customer Engagement : Serve as the primary contact in GCS for customers, both generally and for specific accounts, fostering strong relationships and ensuring customer satisfaction.
• Problem Solving : Conduct extensive troubleshooting on customer issues, utilizing your expertise to resolve complex technical challenges and minimize downtime.
• On-Call Support : Participate in duty phone rotations as an on-call engineer, providing timely assistance and solutions to urgent customer needs.
• Innovation and Collaboration : Work closely with a diverse team spread across several countries, embracing collaboration and cultural diversity to drive innovation and excellence.

Qualifications and Experience

EEO and Candidate Considerations

At KONGSBERG, we believe that diversity drives innovation. We encourage applications from all candidates, even if you do not meet every requirement. Your unique perspective is valuable to us, and your skills, attitude, and outlook may be exactly what we need.

This position may require security clearance from the Norwegian National Security Authority, clearance through the Civil Aviation Authority, or a background check.

Competencies

What We Offer

Why Join Us

At KONGSBERG , "Protechting People and Planet" is our guiding principle, and diverse teams are the cornerstone of our innovation. We encourage you to apply, even if you do not meet every requirement. Your unique perspective is valuable to us. Your skills, attitude and perspective could be exactly what we are looking for!

Interested in Learning More? Contact : Henning Tolleifsen, Manager Customer Support AUV

KONGSBERG Maritime is a technology pioneer, committed to a sustainable future for our oceans. Our zero-emission integrated technologies advance the maritime industry and address our customers\' most challenging problems. With unparalleled expertise, domain knowledge, innovation, and market reach, we are the trusted maritime partner. Headquartered in Kongsberg, Norway, the company has manufacturing, sales, and service facilities in 35 countries.

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