Admin & Spare Parts Support

Overview

Kongsberg Maritime , a subsidiary of KONGSBERG , is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 34 countries. Kongsberg Maritime is a market leader in systems for positioning, surveying, navigation and automation. Important markets include countries with significant offshore and shipyard industries. We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation at sea.

At KONGSBERG , we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.

An exciting opportunity has arisen as Admin & Spare Parts Support . In this role, you will be a part of the Global Customer Support team in Kongsberg Maritime Mexico office. The Admin & Spare Parts Support is responsible for all after-market service quotes, invoices, debriefs, etc. for their specific region or dept.

The Admin & Spare Parts Support will become the “go-to” person for all customer communications except for scheduling and technical problems. All customers will receive timely and accurate service quotes, invoices, and responses to all billing and account inquiries. You will act as the customer relations manager for a dedicated portfolio in Latin America in close cooperation with sales and service teams in the products divisions. Building a good cooperation with customers, and other stakeholders, is key for this role and you will need to be collaborative and have excellent communication skills to succeed. You will be joining an experienced team and be a strong contributor to maximize our customer satisfaction and sales potential.

Responsibilities

• Prepare and issue service and spare parts quotes as per customer requests, handling quoting, ordering, confirmation, invoicing, and collections.
• Management of administrative process of rental projects
• Create sales orders for parts and service.
• Obtain purchase orders from customers.
• Perform new customer registration and conduct due diligence checks on business partners and vessels.
• Coordinate the ordering of any required parts that are unavailable in stock and address customer inquiries related to purchases.
• Communicate with customers during service operations and provide assistance for non-engineering scheduling or technical issues.
• Update the ERP system for all job-related activities, including time, expenses, and parts.
• Review project information for accuracy, seeking approval from the Group manager for multiple visits or projects substantially exceeding the customer's initial quote.
• Invoice customers and follow up if payments are not received in a timely manner.
• Handle various finance duties, such as reporting, collections, and accounts payable.
• Manage incoming and outgoing mail and deliveries.
• Maintain service records for reporting purposes.
• Creation of Custom’s Invoices, Country of Origin docs and interaction with Freight Forwarder.
• Other projects and assignments as directed by Manager or Director.
• Participate in KPI and P&L meeting.

Qualifications and experience

You are able

What we can offer

KONGSBERG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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