Technician / Advisor - Norway, ME

Overview

REPORTING TO : Service Manager EMPLOYMENT CLASSIFICATION : Non-exempt / hourly

GENERAL SUMMARY :

The Tech-Advisor lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and processes to help the team ensure that all customers get a different & better experience. A Tech-Advisor must be able to work effectively with team members to ensure effective communication, teamwork, and operation in serving customers at their location. The Tech-Advisor delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.

Responsibilities

• Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
• Work at the counter as a service writer as necessary, serving customers by consulting with them, building relationships, and by following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection.
• Work in the shop as a technician when necessary, taking work orders as assigned by management, and completing all required services on customers’ vehicles in accordance with VIP standards and procedures.
• Fulfill all required training and certification for both the positions of Service Writer and Installation Technician and be able to successfully carry out the required duties of both.
• Achieve better than average success in customer engagement and production of billed hours as measured by VIP Tech-Advisor productivity.
• Learn and be able to successfully execute all activities as assigned by the Service Manager and help the team deliver a different and better customer experience to every customer.
• Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below
• a. Take and pass all required and assigned LMS training
• b. Complete all relevant vendor training
• d. Become T.I.A. advanced TPMS certified
• e. Become ASE certified
• f. Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings
• g. When assigned to the counter, monitor e-mail throughout the day for customer appointments and communication
• h. Train, support and deliver the 5-for-5 process to educate our customers about their vehicle’s conditions and partnering with them on any necessary solutions
• i. Attend off site meetings and training sessions as needed. Typically, several times per year
• 8. Facility and Equipment Maintenance

a. Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances

a. Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.

Communicates with management to ensure compliance with service standards and company policies

Performance Measurement

The Tech-Advisor supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports.

Standard Management Work Week

Required Qualifications

Excellent verbal and written communication

One year of related experience in automotive service field

Current, valid driver’s license issued in state of residence

Essential Job Functions

The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Tech-Advisor job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.

Acknowledgement

ACKNOWLEDGEMENT : This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities.

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