Customer Experience Consultant – Icelandic & English | Relocation to Sofia, Bulgaria

Allgemeine Angaben

Bewerbungsfrist

03-Feb-2026

Standort

BG - Sofia - TELUS Tower

Land

Bulgarien

Jobbeschreibung

Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

Join TELUS Digital Bulgaria as a Solutions Consultant with Icelandic and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We're seeking professionals with strong communication skills to help users maximize their product experience.

We offer :

Monthly allowance bonus covering part of the rent

Flexible contract conditions (temporary employment, part-time options)

Financial support during relocation (e.g. : for transportation, hotel stay, rent, and assistance in finding a long-term rental)

Fully paid training

Stable job and career development opportunities

Attractive salary

Additional health insurance

More than fifty benefits and services to choose from

Positive international working environment

Support and learning

Employee referral bonuses

Key Responsibilities :

Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate

Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers

Engage customers through multiple channels, including phone, email and chat

Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols

Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores

Collaborate with team members to share best practices and contribute to the knowledge base

Participate in ongoing training and stay updated on product knowledge and industry trends

What You'll Need :

Fluent Icelandic and English communication skills

Strong interpersonal abilities and customer service orientation

Ability to follow structured guides and processes

Excellence in active listening and problem-solving

Adaptable and quick to learn new processes and technologies

Self-motivated with a passion for customer satisfaction

Ideal Candidate Profile :

Customer-focused mindset and delivering exceptional service

Excellent communication style, ability to explain complex concepts simply

Ability to troubleshoot issues and find creative solutions

Collaborates and shares knowledge, and contributes positively to team dynamics

Embraces change, learns quickly, and maintains composure under pressure

The best part? No tech background needed! We're looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.

At TELUS Digital Bulgaria , we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our top search result!

Does it sound like the perfect job for you? APPLY NOW!

About us : TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX : TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

Vertu í liði með okkur! Við leitum að áhugasömum starfsmönnum í þjónustuverið okkar! Hefur þú áhuga á starfi sem þjónustufulltrúi? Við bjóðum upp á lifandi vinnustað þar sem þjónusta við viðskiptavini er í fyrirrúmi í öllu sem við gerum. Þú munt fá tækifæri til að starfa í faglegu umhverfi þar sem áhersla er lögð á ánægju viðskiptavina og persónulega þróun. Við metum hollustu, samskiptahæfni og jákvæða nálgun við úrlausn verkefna.

#LI-DNI

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Zusätzliche Stellenbeschreibung

Are you ready to take the next step in your career and achieve your next challenge? TELUS Digital Bulgaria is looking for you!

Sprache

English

Icelandic

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Ref Number

Req_00159602