Dynamics 365 CRM Solution Architect

Overview

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering capabilities centered around digital, engineering, cloud and AI. The Microsoft Business Applications Practice is seeking a Dynamics 365 CRM Solution Architect to join the team. This individual will collaborate with business analysts and other team members to determine the best design approach regarding the overall solution including system design, data integration and migration. The Dynamics 365 CE Solution Architect carries the ultimate responsibility for meeting the customer requirements and completing the project.

Role Summary — The candidate should be comfortable in all aspects of delivery, capable of leading customer-facing workshops and guiding a group of functional consultants, managing development teams (on and off-shore), and working with project and programme managers to report on progress, risks, and issues; liaising with internal and customer senior stakeholders and adjusting the approach and language as required for each interaction.

Responsibilities

• Act as a Functional / Technical / Integration Lead and demonstrate a clear approach to methodology, standards and best practices. Lead workshops with customers, document requirements and design appropriate solutions.
• Understand the capabilities of the development team and schedule their work, providing support as needed.
• High-level architecting of Microsoft Dynamics 365 / Power Platform solutions and integrations.
• Create and review Solution, Functional and Technical Specifications documentation.
• Design, develop, review and test customized code for Dynamics CE (Customer Engagement).
• Stay current on Dynamics 365 Customer Engagement and related technologies, particularly Azure stack and Co-Pilot technologies.
• Mentor senior staff to ensure the team grows in experience and effectiveness.
• Advise customers on best practices for CRM processes, user interface, and architecture.
• Power Platform and related business application functionalities (e.g., Canvas Apps, Power Portals, Model Driven Apps).
• D365 / Power Platform Data Migration and Application Lifecycle Management.

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