Field Service Engineer

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This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Support Chromatography and Trace Elemental customers in the Nordics, providing installations, repairs, maintenance, validation, technical support, primarily for ICP OES and ICPMS, HPLC, IC, GC / GCMS, LCMS supporting customers across all of the Nordic countries, but with a primary focus on Norway. Ideally we are looking for someone located within the greater Oslo area.

Working as part of the dedicated Norwegian Service team, you will take part in providing marked-leading on-site services exceeding customer’s expectations every single day.

What will you do?

• Support and enable customers by providing troubleshooting, installation, Preventative Maintenance (PM), repair services and qualification services in a professional and timely manner.
• Provide the highest quality level of telephone and remote support.
• Actively promote our contract products.
• Achieve customer happiness through positive and professional interaction and bring up any issues to solve critical tasks in the fastest way possible.
• Manage the company’s assets provided, such as stock / inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc.
• Optimize own work schedule by coordinating with a variety of internal partners for service planning / scheduling (Dispatching, Team Leader etc.)
• Provide accurate and timely reporting of all activities (e.g. Field Service Reports, Expense Reports, etc.)
• Collaborate with the Sales team regarding lead generation, customer activities and updates.

Who We Are Looking For

What’s In It For You

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Biotechnology

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