User Experience Advocate (Norwegian Speaking) | Work in Sofia, Bulgaria

Location : Sofia, Bulgaria

Type : Full-time (40h / week)

Start Date : September 2025

Ever wondered what it's like to be the friendly, expert voice behind the world's most-used search engine? We're looking for brilliant Norwegian and English speakers to join our Sofia team and become the key to an incredible customer experience. This isn't your average support role; it's your chance to solve puzzles, help users maximize amazing products, and be the hero on the other end of the line.

No tech background? No problem! If you have a passion for people and a talent for communication, our world-class training will give you all the tools you need to thrive. We're building a team of creative problem-solvers who are ready to learn and grow.

Your Mission : Be the Bridge Between Users and Technology

• You'll be the front line, delivering professional and friendly support through phone, email, and chat, ensuring every user feels heard and helped.
• Become a master problem-solver, diagnosing issues and guiding users to solutions within agreed timelines, all while maintaining a stellar customer satisfaction rate.
• Efficiently use cutting-edge CRM software and ticketing systems to manage and resolve customer inquiries with precision.
• Collaborate with your dynamic team to share best practices, contribute to our shared knowledge base, and celebrate each other's wins.
• Embrace continuous learning by staying on top of product updates and industry trends through our ongoing training programs.

What You Bring to Our Team :

Why You'll Love Building Your Career With Us :

We believe that your growth and well-being are the foundation of our success. That's why we're deeply invested in your future and dedicated to creating a fun, supportive environment.

We are a publicly traded company (NYSE & TSX : TIXT) and the largest employer in the customer experience industry in Bulgaria. We design and deliver next-generation digital services and AI solutions for the world's biggest brands. Our culture is built on collaboration, continuous learning, and a strict commitment to excellence. We are proud to be an equal opportunity employer. We hire great people from a wide variety of backgrounds because it makes our company stronger, more innovative, and a better place to work.

Ready to help users around the world and launch your career in Bulgaria? Apply now!