Sales and Service officer

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Sales and Service officer

Location : Oslo, NO

Company : Alstom

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Sales and Service officer in Oslo we’re looking for?

Your future role

Take on a new challenge and apply your dual expertise in technology and commerce in a new cutting-edge field. You’ll work alongside dedicated, solution-oriented, and collaborative teammates.

You'll lead maintenance contracts, ensuring our customers' technical issues are resolved efficiently. Day-to-day, you’ll work closely with teams across the business (engineering, service, supply chain), manage customer inquiries and orders, and much more.

You’ll specifically take care of identifying customer needs within maintenance contracts and proposing and selling solutions, but also supporting bids in change projects for our customers.

We’ll look to you for :

Handling customer inquiries, orders, and complaints

• Sales and customer support within the scope of contracts
• Handling repairs for customers

Monitoring delivery KPIs and implementing improvement actions

Collaborating in business development efforts

Adopting innovative tools and processes to enhance efficiency

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role :

Qualification in Business Administration or a related field

Fluency in English and a Scandinavian language, with a good understanding of Norwegian

A customer support and sales-oriented mindset

At least 2 years of experience in Customer Service or Supply Chain

Familiarity with SAP is an advantage

Capability to understand the technology in our signalling systems

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also :

Enjoy stability, challenges and a long-term career free from boring daily routines

Work with new security standards for rail signalling

Collaborate with transverse teams and helpful colleagues

Utilise our dynamic working environment

Steer your career in whatever direction you choose across functions and countries

Benefit from our investment in your development, through award-winning learning

Progress towards leadership roles within the company

Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

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