Service Writer - Norway, ME

TITLE : Service Writer

REPORTING TO : Service Manager EMPLOYMENT CLASSIFICATION : Non-exempt / hourly

Overview

The Service Writer lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and processes to help the team ensure that all customers get a different & better experience. A Service Writer must be able to work effectively with team members to ensure effective communication, teamwork, and operation in serving customers at their location. The Service Writer delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.

ESSENTIAL DUTIES & RESPONSIBILITIES

• M akes sure that workplace safety is Priority #1.Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
• Serve customers by consulting with them, building relationships with them, and by following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection.
• Achieve better than average success in customer engagement as measured by VIP Sales & Execution (SAX) score
• Learn and be able to successfully execute all activities as assigned by the Service Manager and help the team deliver a different and better customer experience to every customer.
• Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below

Take and pass all required and assigned LMS training

Facility and EquipmentMaintenance

Procedural Compliance

Additional Responsibilities

Performs other functions as required. Communicates with management as needed to ensure compliance with service standards and companypolicies

PERFORMANCE MEASUREMENT

The Service Writer supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports.

STANDARD MANAGEMENT WORK WEEK

SCHEDULE : The standard expectation is 5-day work and 40 hours per week.

ATTENDANCE : Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team

REQUIRED QUALIFICATIONS

Excellent verbal and written communication

One year of related experience in automotive servicefield

Current, valid driver’s license issued in state ofresidence

ESSENTIAL JOB FUNCTIONS

include the following. Other duties may be assigned.

The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Service Manager job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job duties are performed within an indoor service department (generally 800 to2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.

Physical Demands

The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Listed below is a table that summarizes the physical activities associated with the position and the average amount of time required of each physical activity. Protective back support belts must be worn while performing strenuous physical activities involving lifting and exerting force.

Essential Physical Activity Requirements

Less than 1 / 3 of Time

1 / 3 to 2 / 3 of Time

More than 2 / 3 of Time

Reaching

Standing

Pushing / Pulling

Walking

Climbing

Kneeling

Essential Weightlifting / Force Exertion Requirements

Listed below is a table which summarizes the amount of time spent and weight lifted, or force exerted in the position.

Less than 1 / 3 of Time

1 / 3 to 2 / 3 of Time

More than 2 / 3 of Time

More than 21lbs.

Up to 20lbs.

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