Next Job Abroad is thrilled to offer an exciting opportunity for a Nordic Speaking Customer Service Representative within the vibrant iGaming industry located in Malta. If you are dedicated to providing outstanding support and thrive in a lively environment, this position is tailor-made for you. The ideal candidate will facilitate communication with players, addressing their inquiries and ensuring an exceptional gaming experience. With relocation assistance provided, you can embark on an adventure in Malta while elevating your career in customer service.
Responsibilities
- Deliver top-notch customer service to Nordic-speaking players through live chat, email, and phone support
- Help customers with questions regarding their gaming accounts, promotions, and technical difficulties
- Troubleshoot issues swiftly to maintain high levels of customer satisfaction
- Accurately log customer interactions and provide feedback to improve services
- Partner with internal teams to enhance the overall gaming experience for our players
- Stay abreast of product knowledge and industry developments
Requirements
Fluency in a Nordic language (Danish, Finnish, Norwegian, or Swedish) and proficiency in English; additional language skills are advantageousPrevious experience in customer service, ideally in the iGaming sector or a similar fieldExcellent communication and interpersonal skillsCapacity to work effectively in a busy and dynamic environmentStrong problem-solving abilities with a customer-oriented mindsetExperience with customer support software and basic technical troubleshootingWillingness to relocate to Malta and embrace a new lifestyleBenefits
Career growth opportunities in a renowned iGaming companyInternational & diverse work environmentCompetitive performance bonusesEnjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapesHybrid working setupYearly salary €26.000 excluding bonuses.Health care benefits and numerous other discountsFully paid training by certified instructorsState of the art premises, providing a great working environment with relaxing break areasSpecial events as well as community & social responsibility initiativesWork for a Great Place to Work-Certified CompanyRelocation package (reviewed case by case)This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!#J-18808-Ljbffr