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Job in Germany : Employee (m / f / d) ServiceDesk

NVL B.V. & Co. KGnorway

30+ dager siden

Jobbeskrivelse

Crew members wanted

Come on board!

Shipbuilding full of passion, highly specialized naval vessels, innovation and teamwork : That's what the NVL Group stands for. We are a privately managed, independent shipyard group with four renowned shipyard locations in northern Germany and international locations with more than 1,500 highly qualified employees. We offer our customers tailor-made, intelligent and cost-efficient shipbuilding solutions and comprehensive services, thereby supporting the operational readiness of the German Navy and navies worldwide. Come on board! www.nvl.de

WHAT WE OFFER YOU

For the Hamburg location, we are looking for the next possible date for a

Employee (m / f / d) ServiceDesk

Your position in our crew

You are the first point of contact for IT questions, problems, inquiries and change requests.
You work on technical issues in direct exchange with users and find solutions remotely.
You use our ticket system to accept, classify and process faults. You will work closely with second-level support.
You will continuously evaluate opportunities to automate recurring support tasks in order to increase efficiency and improve service quality.
If required, you will support the induction of new employees in the IT service desk and pass on your knowledge to ensure smooth integration into the team.
You will actively contribute to user security awareness by sharing IT security best practices and supporting the implementation of security policies.
You will also be responsible for documenting and maintaining IT solution approaches and supporting IT projects.

What you have in your luggage

Completed vocational training, ideally related to IT.

Ideally professional experience in IT service desk or IT administration.

Good knowledge of Microsoft Windows and Office products.

You will be able to prioritize incoming incident reports and service requests and initiate escalation procedures where necessary in accordance with agreed guidelines.

Basic knowledge of managing user accounts and groups (Microsoft Active Directory) would be an advantage.

Very good written and spoken German; knowledge of English is desirable

The ability to work in a team and a strong service orientation round off your profile.

You have a structured and independent way of working and take a solution-oriented approach to problems.

At the NVL Group, we rely on a storm-tested crew in which everyone can rely on everyone else. That's why we promote a working environment that invites you to stay and offer anchoring opportunities such as exciting development opportunities in more advanced tasks within the entire NVL Group. Of course, we will accompany you on your journey with us with targeted personnel development measures, which we will be happy to tell you about in a personal meeting.

Would you like to set a new course with us? Then we look forward to receiving your online application, in which you also let us know your salary expectations and desired starting date.

For further information, please contact

NVL B.V. & Co. KG

Human resources department

Kim Ruschewski

Phone : +49 421 6604 1632

The DNA of Shipbuilding