Service Engineer

JOB DESCRIPTION

JOB TITLE : SERVICE ENGINEER

REPORTING TO : UK & EMEA SERVICE MANAGER

ROLE :

The Service Engineer (SE) will be part of a team which, as a group, will perform the duties to maintain and repair security systems installed at the premises of our client’s role requires a great deal of initiative and autonomy. Flexibility is essential in adapting to future changes within the company and fluctuations within the workload.

RESPONSIBILITIES :

These duties will be based upon all or part of the following :

• The Service Engineer (SE) will be allocated work by either the Service Administrator (SA) or Service Manager (SM)
• Carry out reactive fault-finding and rectification on CCTV, IP CCTV, Access Control, Intruder Alarms, Door Entry Systems, Server Hardware / Software and Workstation Hardware / Software
• Carry out planned preventative maintenance on CCTV, IP CCTV, Access Control, Intruder Alarms, Door Entry Systems, Server Hardware / Software and Workstation Hardware / Software
• Be on the 24-hour-7-days-a-week-365-days-a-year callout rota to provide reactive fault finding and rectification out of hours - currently this is shared between the Engineers on a 1-in-4 basis; this will be paid in addition to your basic salary
• Your work area will be defined but flexibility is expected as the company has clients throughout the UK and Europe; you must be willing to stay away as required by the SA
• Attend client premises as required in a timely manner, be courteous, of a professional appearance, and ensure the client is kept fully informed of job progress
• If you experience any difficulties in fulfilling your duties, advise the SM immediately
• Complete the relevant service paperwork as provided
• On completion of each job, offer our client’s customers a demonstration that the problem is resolved or a discussion about the work carried out as part of the Routine Maintenance; specifically, the customer is to be asked if there’s anything else you can provide them with assistance with
• Any unrectified faults, return visits or parts required will be notified by telephone to the SM or SA prior to leaving site
• Feed back any relevant information to ensure problems encountered are dealt with so as not to reoccur, and areas where service and maintenance have gone particularly well are also to be highlighted
• Monitor the progress of your work at all times and advise the SM of any changes through regular Service Meetings
• Ensure that all applicable documentation is completed to enable the correct completion of your duties
• Monitor and assist other Engineers / Junior Engineers if / when required
• Inform the SM of any occurrences whereby the Junior Engineers are performing exceptionally well, or alternatively, where improvements can be made - specific notice should be taken of their timekeeping

Vehicle : A vehicle will be provided for your use. Vehicles will be allocated depending on availability. Maintain the vehicle provided in accordance with the ‘Vehicle Operating Rules’. Keep the vehicle clean, inside, and out, and report any damage immediately in addition to completing an incident form within two weeks of any occurrence.

Mobile Telephone : Maintain the telephone in full working order; having any necessary repairs carried out as quickly as possible in conjunction with the SM. Keep the telephone charged and ready for any working period.

Safety Responsibilities : Be aware of Company / Local Procedures and Systems of Work to safeguard People, Quality, Security, and the Environment including compliance with the requirements of current legislation.

Dress in a professional manner as fitting to the task being performed and as the representative of the company. Carry identification at all times.

Comply with BS EN ISO9001 : 2000 and NSI (NACOSS) procedures.

Carry out any reasonable requests from Management.