Senior Account Manager - Norway

Overview

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

Senior Account Manager

Location : Oslo, Norway | 1st January 2026

Puzzel : The Low-Down

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

What you’ll do

• Build and maintain strong relationships with executive decision-makers in your designated list of accounts.
• Manage a portfolio of key Puzzel accounts.
• Understand customers’ strategic challenges and goals and work to ensure Puzzel helps them deliver.
• Conduct regular business reviews to discuss performance, goals, and strategic opportunities (mostly quarterly and bi-annual).
• Collaborate with Customer Success to monitor ongoing satisfaction and issues impacting renewal or adoption of new solutions.
• Track contract renewal dates and initiate renewal discussions well in advance.
• Collaborate with internal teams to ensure a smooth and successful renewal process; ensure clients are moved onto latest MSA and, where logical, new packages.
• Encourage longer contracts with annual upfront billing and include relevant price rises and index adjustments at renewal to manage inflation.
• Identify opportunities for cross-selling and upselling to meet client needs; expand the usage of existing services; manage churn and downsell with cross-functional support to achieve strong NPS results.
• Maintain a robust pipeline of growth opportunities within existing accounts and apply upselling / cross-selling strategies across the product portfolio.

The must haves

The nice to haves

Location

This role is located in our Oslo HQ, with an expectation of 2-3 days / week in the office.

What’s In it for You?

Why we’re proud

Key Data Points

Equality and Diversity

We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. We are committed to improving diversity through leadership changes, partnerships, and initiatives across regions. If there is anything we can do to support you in the interview process, or beyond, please let us know.

One Last Thing

Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is indicative; skills can be learned. Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.

By applying you accept the terms of our Privacy Notice which can be found on our website. Puzzel are not considering candidates that do not have a work permit in the country we are hiring in.

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