PMO Manager - Professional Services, Project Delivery

Puzzel is the leading European Contact Centre as a Service (CCaaS) provider. We are headquartered in Oslo, Norway and have operations across Sweden, Denmark, Finland, United Kingdom, Bulgaria and the Netherlands.

PMO Manager

UK, Denmark or Norway

Puzzel : The Low-Down 🔍

Puzzel is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Our platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.

With 25 years’ experience since our foundation in Norway, we’re already #1 in the Nordics, growing rapidly in the UK and expanding into the Netherlands and Finland in 2024, but our ambition is to become the clear European market-leader in the coming years 🚀

Why we’re proud

• 2024 CX Awards Winner, ‘ Best Mid-Market Contact Center Platform’
• Puzzel was recognised as the 'most innovative European-founded CCaaS provider ' and top 3 globally by Frost & Sullivan in 2023
• Best Practices Company of the Year 2023
• Consistently high Glassdoor rating
• 2023 customer NPS score of 37
• Puzzel places high importance on work-life balance and flexible working hours - as recognised by Flexa , placing 16th overall for work : life balance in 2025!
• We are working with Mercer on salary benchmarking, to ensure pay equality and market competitiveness

Key Data Points

What you'll do 🏡💻

Reporting to the VP of Professional Services, the PMO Manager leads and mentors a team of Project and Programme Managers to deliver our SaaS offerings to customers consistently on scope, time and budget.

You will strengthen the PMO practice by sharpening governance, standardising ways of working and running a reliable delivery cadence, resulting in predictable outcomes and proactive risk management.

You’ll drive portfolio visibility and capacity planning to match skills to demand, improve forecast accuracy and protect margin, while partnering across Sales, Solution Architecture, Implementation, Customer Success, Product and Finance to turn signed deals into successful go-lives.

It’s a hands-on manager role that will mature our project management practice and scale with the business.

Key Responsibilities 🔑

Leadership & Team Development

Governance, Methodology & Standards

Portfolio, Capacity & Resource Planning

Business Cadence, Reporting & Stakeholder Communications

The must haves 💪

Nice to have ➕➕➕

The location

This role can be located in UK (we are remote first with an office in London, but you must be UK resident), Copenhagen, Aarhus, Oslo or Arendal.

What’s In it for You? 💰

What to expect from the interview process ❔

st

interview with VP of Professional Services

nd

interview with VP of Customer Success

Puzzel Values 🎯

Diversity & Inclusion 🌍

We want everyone at Puzzel to be their true, authentic selves at work irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.

Whilst we are proud to already have a diverse workforce from across the globe, we are aware that things could always be improved – for example, we currently have a ratio of female 26 : 74 male employees, which whilst not uncommon for the tech industry (average in SaaS is 26% female), it’s far from ideal. So, what are we doing to improve this?

We are continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything we can do to support you in the interview process, or beyond, please let us know.

One Last Thing ☝ 🏻

Even if you feel you are only a 75% match for this role, we still want to hear from you. This list is purely indicative. Skills can always be learnt.

Please note that we are not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.

By applying you accept the terms of our Privacy Notice which can be found on our website. Puzzel are not considering candidates that do not have a work permit in the country we are hiring in.