Operations Onboarding Lead

Are you a great people manager with excellent communication skills? Do you have the ability to work analytically and hands-on at the same time in a highly dynamic work environment? If this sounds like you, we'd love to chat!

We are growing rapidly and are now looking for an Operations Onboarding Lead to join our team in Oslo.

About the role

So we have built this rocketship. We call it Wolt. And were on a mission to make cities a better place to live with the help of technology. We started in in Finland and now reach 12M users in 25 countries. We are best known for our food delivery platform but are now on a journey to become an everything app so you can get almost anything in your city delivered to your doorstep in less than an hour.

We launched in Norway in and have since grown our national coverage in more than 25 cities in Norway, including Oslo, Trondheim, Bergen, Stavanger, Kristiansand and Tromsø to mention a few - with more cities to come. We constantly seek talents to be a part of our growth journey.

Our operations team oversees the thousands of active courier partners that are out delivering every day for Wolt. As the Operations Team Lead, you will manage the team that recruits, onboard, and engages our couriers. Working together with the central supply team you will make sure we have the right number of new couriers in every city to be able to serve our demand on the platform. You will also be responsible for the courier experience and making sure we have happy courier partners delivering to our customers.

In our Operations team, no day is the same, so you need to be self-motivated, driven to succeed and have excellent interpersonal skills.

What you will be doing

• Lead a team of six people and three functions including onboarding, projects and courier engagement.
• Manage our external vendors for courier gear storage and shipping
• Oversee day-to-day courier onboarding operations to ensure our supply and efficiency KPIs are balanced
• Optimise and further develop a flexible and agile onboarding machine
• Ensure an efficient and timely payment process for couriers
• Oversee and improve the communication flow to couriers, through intercom ticket system, email and newsletters
• Support new city launches with your courier launch lead to ensure we have sufficient supply
• Build positive courier partner experiences through communication and engagement, and by building HSE initiatives and benefits programmes
• Collaborate closely with colleagues, other teams in the country organisation as well as with the teams in HQ

Our humble expectations