Norwegian Customer Support Agent roles in Latvia!

Join Us as a Norwegian Customer Support Agent in Riga!

Are you fluent in Norwegian and passionate about providing excellent customer support? Do you want to work in a modern, dynamic environment? We're looking for a motivated Norwegian Customer Support Agent to join our team in Riga and help make a difference!

Your Key Responsibilities :

Customer Interaction : Handle incoming requests from customers of a leading payment platform through phone, chat, and email, providing swift and efficient resolutions.

Case Management : Log case resolutions in the contact center tool, ensuring each interaction is tracked accurately.

Issue Escalation : Escalate priority cases to team leads when needed, ensuring critical issues are resolved promptly.

Collaboration : Work both independently and as part of a supportive team, maintaining clear communication with internal and external contacts.

Exemplary Customer Service : Deliver top-tier customer experiences, consistently meeting quality standards across all touchpoints.

Target Achievement : Hit project KPIs, including response time, handle time, and resolution rate.

Additional Tasks : Take on ad hoc tasks that contribute to improving service and KPIs.

Training & Development : Participate in regular training sessions to continuously enhance your skills.

What You Bring :

Language Skills : Upper-intermediate Norwegian (B2) and fluent English (C1) for both verbal and written communication.

Experience : Previous experience in outsourced customer service is a plus.

Relocation : Willingness to relocate to Riga or already residing in Latvia.

Work Eligibility : EU citizenship or a valid work permit for Latvia.

Tech Savvy : Computer literacy with a typing speed of at least 50 words per minute and 90% accuracy.

Positive Attitude : Optimistic, friendly, and self-motivated, with a strong focus on problem-solving.

Team Player : Able to work effectively within a team, with a service-oriented mindset.

Adaptability : Flexibility to work shift hours and adapt quickly to changing priorities.

Background Check : Clean criminal record and willingness to participate in a background check during the recruitment process.

What We Offer :

Paid Training : Fully compensated startup training and continuous professional development.

Flexible Shifts : Work within the operational hours of 7 : 30 AM - 12 : 30 AM, Monday to Sunday (40 hours per week).

Hybrid Work : Possibility of hybrid work after the initial 3 months, based on performance.

Relocation Support : Assistance provided to help you settle in Riga.

Modern Work Environment : A dynamic and diverse job in a pleasant, modern workspace.

Growth Opportunities : Numerous opportunities for personal and professional development.

Team-building Activities : Enjoy regular team-building events and activities to foster a great workplace culture.

Employee Benefits :

Premium Medical Insurance : Comprehensive coverage for you and your family, including routine health checks, dental, vision, prescription drugs, and mental health support.

Work from Home on Late Shifts : Enjoy the flexibility to work from home for late shifts ending after 9 PM, allowing for better work-life balance.

Ready to bring your customer service expertise to our team? Apply now and start your exciting journey in Riga!