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Onsite Support Specialist

TelenorFornebu

2 days ago

Job description

Ready to Empower Global IT Support? Join Telenor as an Onsite Support Specialist!

At Telenor Shared Services (TSS), we thrive in an international environment with over 400 colleagues spread across Pakistan, Portugal, Denmark, Sweden, Finland, and Norway.

Our leadership culture is built on trust and autonomy. Using the Tight-Loose-Tight methodology, we focus on clear goals and outcomes—giving you the freedom to find the best way forward using your own professional expertise.

We’re now looking for an Onsite Support Specialist to join our Enterprise IT team in Oslo. If you're driven by problem-solving, passionate about helping others with digital tools, and excited to work in a global, fast-paced tech environment, this opportunity is for you.

What will you work on?

As part of the Onsite Support, Process & Tools team, you’ll play a key role in delivering high-quality IT services to employees, consultants, and executives across Telenor’s global operations. Your day-to-day responsibilities will include :

Acting as the first point of contact for IT issues related to End User Computing, O365, and workplace services.
Troubleshooting hardware, software, VPN, network, and printing issues.
Supporting device onboarding and offboarding, as well as local deployments using MDT and Autopilot / Intune MDM.
Guiding users through problems and escalating unresolved issues appropriately.
Assisting with asset and software inventory, and contributing to knowledge documentation.
Supporting and training users on software, tools, and best practices.
Collaborating with internal teams including security, infrastructure, and service desk.
Contributing to continual improvement and project-based activities across our service landscape.

Who are we looking for?

You’re someone who’s solution-oriented, thrives on direct interaction, and understands the importance of timely support. To succeed in this role, you should have :

1–2 years of corporate IT support experience in a large enterprise setting.

Strong knowledge of Windows 11, macOS, O365, Intune, and endpoint management.

Basic understanding of networking, information security, and remote support tools.

Familiarity with ITSM tools (e.g., ServiceNow) and service processes.

Ability to communicate technical topics to non-technical users clearly and professionally.

Proficiency in English and Norwegian (both written and spoken).

Bonus if you know about SCCM, Azure AD, or Group Policy, but not mandatory.

Why join us?

Be part of a global enterprise-level IT operation with a meaningful mission.

Gain hands-on exposure to a wide range of systems and tools.

Work in a role where your support directly impacts colleagues and business continuity.

Collaborate in a high-trust, low-bureaucracy culture.

Receive competitive salary and benefits : Work phone & subscriptionHome broadbandAdditional perks like training, sports clubs, and more.

Required Information

Application deadline : 28.07.2025

Place of work : Onsite in Oslo

Security clearance : Authorization Level B and background check required

For more info, contact : Esko Uusitalo, Team Lead | Enterprise IT - Onsite Support, Process & Tools, EUS, +358440444778

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