Head of Customer Service Customer Success & Customer Experience • Oslo, Stockholm •

Join Allente as our new Head of Customer Service (Nordics)

Location : Stockholm or Oslo

Are you a passionate, strategic leader with a strong track record in Customer Service? Do you love transforming operations, leading with impact, and driving results? Then you might be the person we’re looking for.

At Allente , we deliver world-class entertainment and connectivity to customers across the Nordics – and we’re now searching for a Head of Customer Service to lead our CS operations into the future.

Your mission :

As our Head of Customer Service , you’ll be responsible for owning and delivering key CS KPIs, managing our vendor partnerships, driving sales through service, and leading CS transformation across all Nordic markets. You’ll lead with vision and energy, ensuring we deliver an outstanding customer experience while optimizing costs and increasing efficiency. This role acquires travels as the Customer service is located in Poland.

What you'll do :

Own all Nordic CS KPIs, budget, and results

Lead and coach our CS vendors to success

Drive service-led sales, forecasting, training and contract management

Collaborate cross-functionally to reduce complaints, churn, and inefficiencies

Define the role of tech in our service evolution

Champion improvements to IVR, contact strategy and channel mix

Ensure compliance with GDPR and other regulatory frameworks

Lead the CS transformation journey across systems and processes

Who you are :

A senior leader with a strong background in Customer Service operations, preferably from both in-house and outsourced CS.

Confident, proactive, and courageous in driving change

Commercially savvy with a strategic mindset

A skilled communicator who can influence at executive level

Experienced in transformation and passionate about tech & innovation

Curious, future-focused, and eager to learn from best practices across industries

What’s in it for YOU?

At Allente, we like to #Dare to try new things , #Care about our people, and #Share our knowledge. We’re all about creating a culture of accountability, curiosity, and collaboration, where everyone feels valued and can make a real impact.

Here’s what we offer :

• A permanent position with one of the biggest media providers in the Nordics
• Career growth opportunities in a young but well-established company
• Extra days off on top of your standard vacation days
• Great insurance and pension plans to keep you covered
• An Allente TV subscription for your entertainment
• Plus, you’ll join a welcoming team that’s eager to help you grow, give you the chance to gain international experience, and cheer on new ideas! We’re big on working together and keeping things fun.

Application

Ready to bring some extra fun to everyday life? Join Allente and be a part of our exciting journey!

If you’re ready to make a real impact, have fun with data, and help shape Allente’s customer service of the future — hit apply today!

The recruitment process is now paused for summer and will be resumed again in August.

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