Customer Engineer Thermal

Who are we?

At Vertiv, we build products that keep critical technologies running 24 / 7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.

We are currently seeking a  Customer Engineer Thermal to join our dynamic team in  Oslo, Norway !

As a Customer Engineer - Thermal, your main responsibilities include conducting preventative maintenance and addressing scheduled and emergency repairs on Vertiv and third-party equipment. This field-based role offers significant independence within a regional structure, with occasional travel required. You'll work both independently and as part of a team, establishing and maintaining positive relationships with customers, colleagues, and sales representatives. We provide essential tools such as a company vehicle, laptop, phone, and training programs based in the UK and overseas, ensuring excellent professional growth opportunities.

What kind of work will you be doing?

• Gain expertise in operating Vertiv products and understanding 3rd party equipment covered by Vertiv service contracts.
• Perform planned maintenance on both Vertiv and 3rd party equipment, including attending breakdowns and conducting subsequent repairs.
• Execute equipment upgrades, including software, and participate in the Emergency on-call rota.
• Demonstrate independence in work, covering various locations within the South of the UK and occasionally working away from home base for full weeks, including weekends. Additionally, take charge of Vertiv service work and resolve complex issues on customer sites.
• Offer on-site and phone assistance to Vertiv customers professionally and promptly.
• Collaborate with Technical Support to resolve equipment issues in line with company guidelines.
• Stay updated on safety bulletins, field change notices, and attend product training courses to maintain proficiency.
• Ensure comprehensive compliance with health and safety protocols, including conducting site-specific risk assessments, controlling identified risks, adhering to company policy and relevant legislation, wearing appropriate PPE, implementing safe working practices, and promptly reporting any work-related accidents or injuries.
• Ensure accurate and timely reporting, including timesheets, expense reports, and service documentation, in compliance with company guidelines.
• Prioritize customer satisfaction by maintaining clear communication, meeting scheduled maintenance obligations, striving for "first time fix" solutions, and escalating issues when necessary.
• Demonstrate high performance standards by adhering to company policies and regulatory requirements, completing work efficiently, making sound decisions under pressure, and promoting equipment sales opportunities.

What will make you successful?

Should YOU meet the requirements outlined, we invite you to submit your application and initiating the process of charting your career path within our thriving and nurturing workplace!