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Job in Germany : Head of Department (m / w / d)

INIT Groupnorway

18 days ago

Job description

Head of Department (m / f / d)

Karlsruhe, INIT GmbH

Your first insight : About us :

Shaping the Future of Mobility - together! Together, we are making an important contribution to the future of mobility and shaping the public transport of tomorrow. Sounds interesting? Find out more on our homepage - www.initse.com

Your benefits with us include :

Flexible working hours and mobile office option
30 days of vacation and the option of 5 additional days of "flexi vacation"
Gaming zone, massage chair and creative area
Additional financial benefits for travel costs and childcare, among other things
Up-to-date smartphone (Android / iOS) for professional & private use

What you can expect from us :

As Head of Department, you will assume disciplinary responsibility and technical management of the Support & Operations department, consisting of the #SOS, #SOT, #SOO and #SOLM teams

Responsibility for the further development of the department, in particular for the organization of customer support, customer training and the operation of our customer systems

Coordination of cooperation between development, our customers and other departments

In cooperation with the S&O teams of the sister companies, you develop and operate a global Support&Operations service

You act as an escalation level for complex issues and for deciding on further courses of action

You are responsible for personnel, including the goal-oriented management and development of employees

What you bring with you :

You have successfully completed a technical degree (computer science, industrial engineering, business informatics or a comparable field of study)

You have several years of management experience in the field of IT support, your appearance is confident and demonstrates assertiveness

You are organized, adept at coordinating and communicating in a convincing manner with a service-oriented mentality

You also have a strong desire to create and constantly improve

You are willing to travel domestically and abroad

You have a very good command of German and English, other languages are an advantage

Note on your application :

As part of your application, we would be pleased to receive a letter of motivation that includes your objectives for the position and a current CV.

We look forward to receiving your application!

Do you have any questions?

We are happy to help and can be reached at jobs@initse.com or 0721 / 6100-0!

Sophia Coveli

HR Coordinator

www.initse.com

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