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Inside Delivery Advisor / Customer Support - Oslo North

Inside Delivery Advisor / Customer Support - Oslo North

TeslaOslo, Oslo fylke, Norge
2 days ago
Job description

What To Expect

As an Inside Delivery Advisor, you will be instrumental in the overall success of the business, ensuring a seamless experience for customers from the moment they purchase their vehicle to the day they drive it home. You will be responsible for delivering first-time resolution, handling customer interactions across multiple communication channels and offline activities to ensure every step of the customer journey is smooth and efficient. You will join a diverse team, with a passion for sustainable energy and a commitment to delivering exceptional customer experiences.

What You'll Do

  • First-line representative of our brand, mission, and products.
  • Address customer inquiries and concerns promptly via telephone, online chat, and other channels, utilising active listening and problem-solving skills to provide accurate information and solutions.
  • Deliver clear, concise, accurate, and friendly verbal and written communication to effectively address customer inquiries and ensure a positive experience.
  • Educate customers about our products and guide them through the pre-delivery journey, effectively addressing and overcoming any obstacles they may encounter.
  • Prioritize tasks based on urgency and importance, adapting swiftly to high-pressure situations to ensure deadlines are met.
  • Maintain accurate records of all customer interactions across multiple internal systems, demonstrating strong attention to detail.
  • Explain and simplify complex information to customers.
  • Work effectively both independently and as part of a team, contributing to a positive work environment and shared success.
  • Proactively take initiative and decisive moves to advance tasks.
  • Collaborate across departments to find effective resolutions, ensuring seamless communication and teamwork.
  • Maintains a high standard of accuracy and attention to detail in all tasks executed.

What You'll Bring

  • At least 1 year of customer service experience in a fast-paced environment.
  • Strong interpersonal skills and awareness of appropriate behavior when supporting diverse types of customers.
  • Can work effectively under pressure, both independently and collaboratively as part of a team.
  • Strong verbal and written communication skills.
  • Fluent in English and Norwegian or Swedish.
  • Positive, enthusiastic, and passionate.
  • Can hold yourself and others accountable for delivering results and meeting commitments.
  • Can maintain a strong focus on achieving high-quality results, balancing speed and accuracy.
  • Resilience and adaptability to an ever-changing work environment.
  • Showcases an ability to take initiative and be proactive.
  • Can work a shift pattern that will include mornings, evenings, weekends, and bank holidays in an office environment.
  • Proficient with standard productivity tools (Outlook, MS Office, Excel, Teams).

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