Chief Technology Officer (CTO)

Kindly is a tech company specializing in the development of artificial intelligence and automation solutions for customer service and communication. The company offers a platform that combines advanced machine learning techniques and natural language processing (NLP) to enhance the customer experience and improve the efficiency of customer service processes. 🟢

It is one of Europe’s leading chatbot providers with offices in Stockholm, Copenhagen, Amsterdam and its headquarters in Oslo. What sets Kindly apart and is appreciated by its customers is its user-friendliness, efficient maintenance work, and dedicated customer support. 💬

Among its customers are Booking.com, Tele2, Norwegian Air, Voi, Hertz, TV4, and Kahoot!.🤝

We're thrilled that you're considering a career at Kindly! Here's everything you need to know about this job. 🥳

Do you want to lead the next wave of AI-driven customer experiences in Europe? Are you passionate about scaling SaaS platforms and building world-class engineering teams? We’re looking for a Chief Technology Officer (CTO) to join Kindly at a pivotal moment in our growth.

As we scale, we need a CTO who can own our long-term technical strategy, elevate our AI and automation capabilities, and lead our outstanding engineering organization. This is a unique opportunity to shape the future of conversational AI across Europe.

About Kindly 🟢

Kindly is a tech scale-up company of 70+ employees, working out of Oslo, Stockholm, Copenhagen, and Amsterdam! We create AI-agents for businesses, particularly in the B2C sector. We have over 150 incredible clients that include Booking.com, Voi, Tele 2, Boozt Fashion, Kahoot!, TV4, and Norwegian Airlines – just to name a few. Our tech reaches over one million users every month, and we handle thousands of messages every hour.

We believe that one of the key factors for success in a job is enjoying your workplace. At Kindly, we all work towards common goals, and everyone wants the best for each other. We want you to have fun at work! That's why it's important for us that when we hire new people, they share this philosophy.

About the role 👋

As the CTO at Kindly, you will be part of the Management Team and responsible for all aspects of Kindly’s technology and product architecture. You’ll lead our engineering, DevOps, and AI / ML teams consisting of 20+ people in Oslo, while working closely with Product, Sales, and Customer Success to ensure we deliver robust, scalable, and innovative solutions.

This is both a strategic and operational role . You'll drive the technical vision but also explore architecture decisions, security, platform scalability, and team structure.

What you’ll be doing 📋

As a CTO , your job will be to :

Define and execute the long-term technology roadmap aligned with business goals

Lead and scale a distributed team of software engineers, AI specialists, and technical leaders

Ensure our platform is scalable, secure, and reliable for enterprise customers across Europe while laying the foundation for global growth

Drive our AI strategy, integrating LLMs and automation into customer-facing use cases

Collaborate with Product to accelerate feature delivery and innovation

Own the technical hiring strategy, processes, and team culture

Represent Kindly’s tech strategy to key customers, partners, investors, and the board

Stay close to architecture and implementation to ensure technical excellence

Champion agile practices, continuous delivery, and a strong DevOps mindset

Evolve Kindly into a fully agentic platform, using technologies like MCP, ML, and LLMs

Who you are 🏌️

You have led engineering or product teams in a scaling B2B SaaS company

Strong technical background—ideally hands-on at some point—with experience in building cloud-native, API-first platforms

Experience working with AI / ML or LLM-driven products is a big plus

You’ve scaled systems, teams, and infrastructure to meet enterprise-grade reliability and security

Collaborative and pragmatic—you balance product velocity with long-term architecture

You lead with empathy and clarity, and are comfortable coaching teams through growth and change

You’re comfortable in an international environment and fluent in English

Bonus : You have experience with and enjoy public speaking

The Kindly perks 🛍️

Kindly offer a pleasant, inclusive, and creative workplace. We give our team both responsibility and trust, along with the opportunity to shape their own working day

Large degree of professional freedom

Recognition of hard work and direct influence on our products

Modern office, situated near Oslo Central Station

Option to buy stocks at a discount

Modern gym with everything you need to get a sweat in

Subsidized employee restaurant with delicious food

Competitive salary and conditions

All the necessary hardware to thrive in the role

2-day bi-monthly Hackathon during work hours

Personal development hours during work hours (10 hours / month)

That's it for now. There is more to tell, but let's do that if you find this interesting 🤞