Customer Success Manager

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience - where every interaction becomes an opportunity, and every insight drives meaningful change.

Introducing Calabrio - The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.

Calabrio is seeking a high touch, enterprise level Customer Success Manager to join our growing Revenue organization! In this role, the CSM is directly accountable for your customers' successful product deployment, adoption, retention, and advocacy. The right candidate is an expert relationship builder and deeply understands their customers' business models, core problems, and critical use cases. If you are technically savvy, love building relationships, are solutions oriented, thrive on wowing customers, and will go above-and-beyond to serve our customers, this role is for you!

What you'll be doing :

• Customer Engagement
• Act as a business partner to the customer.
• Present to stakeholders the opportunities and usage of the contact center. Engaged with all levels in the customer business.
• Conduct stakeholder mapping and decision maker analysis, fostering close relationships with the identified individuals.
• Promote expansive thinking and progressive strategies within the contact center environment.
• Adoption of Product
• Drive adoption to Calabrio products to insure depth of knowledge and expansion within the product portfolio.
• Align customer needs with solutions offered by the product suite.
• Provide recommendations for next steps and long-term strategies.
• Sales
• Identify and close upsell / cross-sell opportunities.
• Retain and renew customers.
• Create advocates for Calabrio; Referenceable accounts, case study participants, etc.
• Internal Influencer
• Partner across internal Calabrio experts to provide additional consulting / sales / demonstration of products. Recognize when to engage subject matter experts.

Requirements

Benefits

Calabrio People are : Open, Clear, Ambitious, Accountable, Collaborative, Consistent

What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and genuinely excited to come to work!

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >

40 nationalities of team members that contribute to our success.

Ready for Exponential Career Opportunities? Apply now