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IT Support Engineer (DSS Level 2)H-Tech Supports • Lindesnes, Agder, Norway
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IT Support Engineer (DSS Level 2)

IT Support Engineer (DSS Level 2)

H-Tech Supports • Lindesnes, Agder, Norway
1 dag siden
Jobbeskrivelse

Are you an experienced IT Support Engineer with strong desktop support and infrastructure troubleshooting skills We are looking for a skilled professional to join our team in Lindesnes Norway for an exciting onsite opportunity.

Position Details

  • Job Title: IT Support Engineer (DSS Level 2)

  • Location: Lindesnes Norway

  • Start Date: ASAP

  • Language Requirements: English & Norwegian (Professional proficiency required)

Tasks

Key Responsibilities:

  • Provide Level 2 Desktop Support Services (DSS) for end users.

  • Troubleshoot and resolve hardware software and operating system issues.

  • Install configure and maintain desktops laptops printers and peripheral devices.

  • Support Windows 10/11 operating systems and Microsoft Office applications.

  • Perform user account administration using Active Directory.

  • Manage incident and service requests through the organizations ticketing system ensuring SLA compliance.

  • Diagnose and resolve network connectivity VPN and basic LAN/Wi-Fi issues.

  • Provide support for mobile devices printers scanners and collaboration tools.

  • Perform IMAC (Install Move Add and Change) activities.

  • Assist with hardware replacement asset management and inventory tracking.

  • Escalate complex issues to higher-level support teams when required.

Requirements

Required Skills & Experience

  • 3 years of experience in IT/Desktop Support or End-User Computing.

  • Strong knowledge of Windows 10/11 administration and troubleshooting.

  • Experience with Active Directory Microsoft Office 365 and Exchange.

  • Hands-on experience with hardware diagnostics deployment and break/fix support.

  • Understanding of networking fundamentals (TCP/IP DNS DHCP VPN).

  • Experience using ITSM/ticketing tools such as ServiceNow Remedy or similar.

  • Excellent troubleshooting and communication skills.

  • Ability to work independently in an onsite environment.

Preferred Skills

  • Experience in enterprise IT support environments.

  • Knowledge of Microsoft Intune SCCM or Autopilot is an advantage.

  • Familiarity with ITIL processes.

  • Experience supporting meeting room technologies and collaboration tools.

Language Requirement

  • Fluent Norwegian and English (both written and spoken) are mandatory to effectively support local users.


Employment Type : Employee
Experience: years
Vacancy: 1

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IT Support Engineer (DSS Level 2) • Lindesnes, Agder, Norway