Technical Support Specialist at reMarkable

As Technical Support Specialist at reMarkable, your core mission will be to resolve the most challenging technical issues faced by our customers, while actively improving internal processes and acting as a bridge between our support function and engineering teams. You will analyze root causes, identify trends, and suggest long-term fixes. Your work will shape how we triage, escalate, and resolve problems, with the aim of reducing resolution times and increasing customer satisfaction.

This is a key position that goes beyond traditional support, it's analytical, collaborative, and strategic.

Your responsibilities may include

• You will take the lead on the most complex issue resolution cases
• Using root cause analysis you will spot patterns, identify underlying problems, and turn insights into action!
• Bridge support with Product, SW, and HW teams; bring the customer voice into decisions
• Use your experience to upgrade how we report, triage, and track issues with continuous process improvement
• Share knowledge, improve tools, and help the team grow in depth and efficiency

To succeed in this role you will need to have

You will stand out if you also have

If you're passionate about solving technical puzzles, working closely with world-class teams, and improving the customer experience through smart, scalable support — we’d love to hear from you.

Apply now and help shape the next chapter in our journey.

Practical information

Why we enjoy working here :

As part of our hiring process, we assess candidates' affiliation with high-risk countries, defined by PST (Norwegian Police Security Service), for security purposes. We also conduct background checks for candidates in the final stages. Data is handled in full compliance with privacy regulations. Should you reach the final stages of the recruitment process, you will be informed. Background checks will not be performed without your knowledge.